Commonwealth Bank Australia has come out on top at Roy Morgan’s 2018 Customer Satisfaction Awards, despite copping it in the Banking Royal Commission.
Though CBA came out as one of the most distrusted Big Four banks during last years Banking Royal Commission, it appears their customer satisfaction levels remain at an all-time high.
Qantas, Ikea and Dan Murphy’s also came out on top at the awards.
Roy Morgan’s CEO Michele Levine presented 32 awards to businesses across a range of important industries that consistently outperformed their peers throughout 2018 with their unmatched dedication to providing excellent service and satisfying their customers – as judged by these very customers.
Levine said: “Now in their eighth year, the Roy Morgan Customer Satisfaction Awards are the benchmark by which customer satisfaction is measured in Australia, New Zealand and Indonesia.
“Reliable, accurate and totally objective, the Australian awards reflect the experiences of some 50,000 consumers, as aggregated in our Single Source survey over 12 months.
“Congratulations to this year’s winners – and particularly this year’s seven first time winners Isuzu UTE, Heritage Bank, Kmart, Ikea, Optus, Kleenheat and Discount Drug Stores – your commitment has clearly been recognised and appreciated by your customers. Keep up the excellent work!”
There were 7 first-time award winners this year; Heritage Bank (Bank of the Year), Kmart (Discount Department Store of the Year), Ikea (Furniture/Electrical Store of the Year), Optus (Home Phone Provider of the Year), Kleenheat (Gas Provider of the Year), Discount Drug Store (Chemist/Pharmacy of the Year) and Isuzu UTE (Car Manufacturer of the Year).
Repeat winners included the Commonwealth Bank winning the Major Bank of the Year award for the 6th consecutive year, Myer winning the Department Store of the Year award for the 4th consecutive year, Qantas winning the Domestic Airline of the Year award for the 6th consecutive year, Red Energy winning the Electricity Provider of the Year award for the 4th consecutive year and Rebel winning the Sports Store of the Year award for the 4th consecutive year.
The Annual Customer Satisfaction Awards are based on 12 months of data from Roy Morgan’s Consumer Single Source Survey.