Data-driven customer experience agency Accordant has delivered a full end to end Adobe Experience Cloud solution to enable to Australia’s new multi-sport streaming service, Kayo Sports
The implementation means highly personalised experiences across all channels.
Launched in November, Kayo gives subscribers the chance to stream over 50 local and international sports, live and on demand, offering a personalised experience across multiple platforms.
In developing the platform, Kayo engaged Accordant to support them in planning, implementing and operationalising the Adobe Experience Cloud, their marketing product suite of choice.
Accordant will work hand-in-hand with the Kayo team on the ongoing delivery of digital experience across all channels, responsible for all digital customer acquisition and engagement activity.
In an Australian first, the planning and implementation of the whole Adobe Experience Cloud was delivered in under four months; including the Analytics Cloud, Ad Cloud & Marketing Cloud, combining to serve highly relevant customer experiences across all digital channels.
The solution design includes Adobe’s newly released dynamic creative optimisation, enabling automatically personalised digital advertising in addition to owned media channels.
The solutions are all integrated into Kayo’s real-time cloud-based data warehouse which will enable them to capture user data to manage the ongoing enhancement of Kayo’s user experience.
Accordant, Linked by Isobar CEO Stephen Knowles said: “We are incredibly proud of what we have collectively been able to achieve for Australian sports lovers through the combination of a new ground-breaking sports streaming service, market leading technology and digital marketing expertise.
“Millions of Australians who engage in sports entertainment have entered a new era of being able to watch sports on their terms, wherever they are in Australia.
“This combination of Kayo, Adobe and Accordant demonstrates what can be done in a short period of time with the right teams in partnership.”
Adobe Australia and New Zealand managing director Suzanne Steele said: “We are delighted that Kayo has built a world class marketing capability leveraging the Adobe Experience Cloud in conjunction with Accordant, Adobe’s Experience Cloud Partner of the Year.
“This combination of talent and technology demonstrates what can be done with such a powerful partnership of a brand, technology and expertise.”
Kayo Sports CMO Carly Loder said, “Adobe and Accordant have enabled us to come to market in the most efficient and innovative way possible, we simply could not have done it without the partnership we have.
“We have a roadmap of innovations and exciting plans ahead of us to develop together and I’m looking forward to what we can achieve together for our fans.”