M&C Saatchi Group has acquired the majority stake in MCD Partners, a digital customer experience agency based in New York.
The acquisition came about through M&C Saatchi’s own customer experience agency LIDA.
The offering will be led by MCD Partners co-founders Ian Magnani, John Caruso, and Wasim Choudhury.
The acquisition marks another key milestone in the M&C Saatchi Group’s plan to take the LIDA offering to key global markets, starting with the launch of LIDA Australia in 2014.
“Rather than just find a clone of LIDA in the US, we chose MCD Partners as their digital customer experience skills are a perfect partner for our own roots in CRM,” said Matthew Heath, chairman and head of strategy for LIDA.
“We are hugely excited about using this opportunity not only to grow into the US market, but also to enhance our talent and client capabilities in the UK and beyond.”
Christine Gardner, LIDA Australia MD said: “MCD Partners is a stellar addition to the LIDA network. This adds even more firepower to our local offering. Our expansion into the US gives us the ability to offer clients our collective expertise.”
LIDA, Campaign UK’s 2013 and 2014 Customer Engagement Agency of the Year, and Emmy Award-winning MCD Partners share a strong background of industry leadership and digital innovation. The acquisition brings together their complementary areas of expertise, resulting in a full suite of offerings from omnichannel advanced data analytics and CRM to user experience design and creative digital marketing.
Together, LIDA and MCD Partners’ collective capabilities, technologies, and platforms— including their proprietary in-house Data Room and Insight Labs—will inform design processes and engagement strategies, giving a more complete view of the consumer and helping to bring clients even closer to their customers.
“LIDA is an ideal partner for us, with our corresponding strengths, locations, and cultures. We value and respect each other’s unique identities, which we felt was crucial,” said Ian Magnani, partner and co-founder, MCD Partners.
“We’re thrilled to share our combined expertise with one another and with our clients, as we continue to grow and evolve in our new partnership.”