Survey: Qantas Tops Local Airline Satisfaction Ratings, Tigerair Brings Up The Rear

Survey: Qantas Tops Local Airline Satisfaction Ratings, Tigerair Brings Up The Rear
B&T Magazine
By B&T Magazine



Qantas has built on a successful 2017 by again being rated Australia’s most satisfying domestic airline with a customer satisfaction rating of 86.4 per cent just ahead of stablemate Qantaslink on 86.1 per cent and clearly ahead of key rival Virgin Australia on 83.2 per cent.

All three are well ahead of smaller carrier REX (Regional Express) with a customer satisfaction in February of 77.1 per cent and budget airlines Jetstar on 64.1 per cent and Tigerair on 61.4 per cent.

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Qantas also leads the way for domestic business travellers with a customer satisfaction rating of 85.2 per cent ahead of Virgin Australia on 81.5 per cent and well ahead of Jetstar on 65.5 per cent.

Qantas won the Annual Roy Morgan Customer Satisfaction Awards for both the Domestic Airline and Domestic Business Airline* of the year for the fourth straight year in 2017.

Commenting on the study, Roy Morgan CEO, Michele Levine, said: “Qantas has begun 2018 as it ended 2017 as Australia’s top domestic airline for customer satisfaction for the tenth month in a row in February with a customer satisfaction rating of 86.4 per cent just ahead of regional stablemate Qantaslink on 86.1 per cent.

“Qantas has maintained a solid lead over key rival Virgin Australia which last won the Roy Morgan monthly customer satisfaction in April 2017 and had a customer satisfaction rating of 83.2 per cent in February. Qantas and Virgin Australia are both well ahead of regional carrier REX (Regional Express) and budget airlines including Jetstar and Tigerair.

“Qantas has also maintained its stranglehold as the leading airline for domestic business travelers in Australia with a domestic business airline customer satisfaction rating of 85.2 per cent clear of Virgin Australia on 81.5 per cent and well on course to follow up on four consecutive annual victories in the category.

“Another positive for Qantas is Australia’s huge market for domestic travel. Over 11.6 million Australians now say they’d like to spend a holiday in Australia in the next two years. Victoria is Australia’s leading destination State with nearly 3.8 million Australians nominating the State as a travel destination ahead of larger neighbour New South Wales on just over 3.6 million.”




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