Data-driven customer engagement company Engage Hub has announced the appointment of Felix Wong as its new vice president of sales for the Asia-Pacific (APAC) region.
Based in Singapore, Wong will be helping businesses in the region improve the customer service they provide.
Wong has over 20 years’ experience in the APAC telecommunications industry. Starting his career at SingTel, he switched focus to work with vendors in an effort to find new ways to monetise mobile services through mobile advertising, voice and other emerging technologies.
In that time, he has worked with a number of start-ups, as well as multination conglomerates such as Siemens.
Wong joins Engage Hub from Opera Software, where he headed up its APAC business.
Engage Hub CEO Ray Tierney said: “Felix is the first of several critical appointments Engage Hub plans to make, with more resources than ever now dedicated to winning business in emerging markets, and building strong international relationships.
“Felix will play a pivotal role in driving our operational expansion across APAC, with his extensive experience and connections in the market invaluable to the business.”
Commenting on his appointment, Wong said: “Poor customer strategy and a lack of engagement within the industry is a strong motivation for me to work for a company like Engage Hub; to help operators and their enterprise clients dramatically improve the customer experience.”
Engage Hub has been expanding its global workforce over the last 18 months, and Wong will head up a growing APAC contingent.