Posted by iknowho
$90k inc.
7 March, 2019

Senior Account Manager | CX Digital Agency

CBD based independent agency with a strong digital service offering requires a Senior Account Manager • Manage sophisticated integrated digital campaign work • Down to earth supportive team culture great work life balance • Agency of around 130 people, loads of opportunity for growth

Expectations of the role:

  • Know the status of all your jobs in the agency, and be familiar with jobs the Business Executive and Business Manager are working on.
  • Act as a key liaison point for the client, working with them to analyse campaign metrics and reporting.
  • Become an expert on the client’s market, and align customer journeys to their business goals.
  • Manage expectations of internal and external stakeholders, knowing when to escalate issues.
  • Challenge clients when relevant, offering constructive and thoughtful ideas. Become a trusted source of advice.
  • Ensure all briefs and propositions are customers grounded.
  • Write insightful briefs and clear, considered debriefs, making it easy for us to get work right the first time.
  • Ensure timings are always being kept up to date and manage scope changes effectively.
  • Manage the end to end the creative process with the support of the Business Director.
  • Confidently deliver presentations to clients and internal stakeholders, focusing on CX principles.
  • Nurture and support the Business Manager so they can progress.
  • Manage multiple projects and prioritise workload.
  • Manage time and budgets in Workbook, and understand basic project financials.
  • Lead by example, demonstrating quality service and thinking.
  • Complete daily timesheets in Workbook

If you are an experienced Senior Account Manager with a solid understanding of the digital space and integrated creative agency experience, this could be the next opportunity your looking for!

Apply today or visit for a full range of agency and client-side opportunities.

Employment conditions

Job Type
$90k inc.

For further information

Brianna Paton