Posted by iknowho
$150-180k inc depending on experience
6 December, 2019

Connections Planner (Strategist)

Leading CX agency is looking for a Connections Planner to work across blue chip brand in the telco, fin services and technology sectors Join an innovative, data-driven, customer focussed agency Utilise your knowledge of CRM, digital marketing & cross-channel media planning Great City location | Great culture & care for their people

Connections Planner (CRM Strategist) | 150-180k | Job Ref: 3026380

This exciting role in a leading CX Agency is central to the creation of connected brand experiences. The successful applicant will need to connect all the meaningful customer touchpoints across both online and offline and ensure ideas are felt by the audience throughout the journey. You’ll be sensitive to different consumer mindsets and will know what message to deliver and when and the most effective mediums to carry the idea to reach the right audience. Data knowledge, technology platforms experience and media savviness are really important, as is your love of great creative ideas and wanting them to live longer and stronger in the customer journey and the UX, so the job gets done for the brand each time.

Desired skills:

  • Effective customer journey mapping
  • Fluent in cross-channel media mix planning
  • Strong focus on digital marketing planning
  • Knowledge of CRM and campaign data management
  • Technologically proficient: understanding of key consumer and organisational digital platforms and how they all best connect
  • Results focused, you’re strong in data analysis and measuring performance
  • Stakeholder engagement and internal team management, you’re able to take clients and the agency along for the journey
  • Exceptional presentation skills and workmanship and efficiency


Ideal experience:

  • 3-5 years in customer experience strategy
  • Minimum bachelor’s degree
  • Digital marketing / agency background
  • Ideally, experience in Telecommunications, financial services and IT

About you:

  • A collaborative team player, a connector
  • A trusted and invaluable partner to senior clients and agency business leads
  • A champion of the strategy team, committed to helping raise the departments profile
  • Results driven, entrepreneurial, no ego

About the Agency:

The agency is fiercely independent with a staggeringly low staff turnover which talks to their genuine culture and care for their people.  They will provide career development and a path for growth as they promote from within, on merit. Award winning and more importantly, interesting work in a well-supported team. A great environment both physically and for you to drive your career. This is a really exciting opportunity.

Employment conditions

Job Type
$150-180k inc depending on experience

For further information

Sheryn Small