Businesses across Australia and New Zealand (ANZ) have adapted, invested, built resilience and planned for up to three years to recover from the disruptions of 2020 according to the findings of the 2020 Beyond Disruption Business Pulse study revealed today by DXC Technology (NYSE: DXC), and Australia’s leading emerging technology analyst firm Telsyte.
With more than 600 interviews conducted over an eight-week period, the study represents the views of Australian and New Zealand business leaders including CEOs, COOs, managers, CIOs, CDOs (Chief Digital Officers), and other technology decision-makers across various industries and business sizes on their organisations’ experiences in dealing with disruption.
The study presents varying levels of optimism from ANZ organisations regarding managing the disruption and the road to recovery. The majority (86 per cent) of large organisations believe they have managed the disruption well, compared to a lower proportion of small-medium enterprises (SMEs) (61 per cent). Almost half (48 per cent) of large organisations are confident they will fully recover by the end of the year, compared to just one in five SMEs. Generally, half of respondents (54 per cent) believe it will take one to three years to fully recover, yet just 6 per cent said it will likely take longer than three years to recover, showing a level of optimism amongst businesses overall.
To aid in this recovery, an overwhelming majority of organisations (82 per cent) see technology as a key enabler to managing disruption, a number which climbs even higher (92 per cent) for those with more than 1,000 employees. Importantly, two-thirds (68 per cent) of organisations believe their technology investments have helped them manage the current crisis well. In addition, most organisations (80 per cent) have “fast-tracked” their modernisation with technology, and more than half (54 per cent) described themselves as now having fully embraced a ‘cloud first’ policy, whereby they aim to utilise cloud as much as possible within business practices.
“Australian and New Zealand businesses were compelled to transform almost overnight, and the majority rose to the challenge in an incredible display of resilience,” said DXC Technology Asia Pacific managing director Seelan Nayagam.
“Technology has been instrumental to enabling businesses in supporting a remote workforce and continuing to serve customers, but we have also seen an equally significant cultural shift take place. Many businesses that were once reluctant to transform or adopt flexible working policies have seen just how helpful these adjustments have been to manage the recent disruption. Now the paradigm has shifted, with businesses seeing technology as a gateway to productivity and cost efficiency to aid in their recovery,” Nayagam added.
The 2020 Beyond Disruption Business Pulse also revealed trends in terms of technology investment, cybersecurity, organisational culture, employee wellbeing, and data-driven decision making. Key findings include:
Tech spending on the rise during disruption
Organisations plan to increase technology spending across the business by an average of 5 per cent, an investment which climbs to 10 per cent for those with more than 1,000 employees. This is similar to investment levels indicated by technology decision makers in the Telsyte survey conducted in December 2019. Business leaders indicated the most important technology investments for the next 12-months to be workplace modernisation (75 per cent) and cybersecurity (66 per cent), in addition to data analytics (72 per cent), cloud (68 per cent), and modern business applications (66 per cent). A silver lining in the current disruption is that 85 per cent of organisations now feel more open to new and emerging technologies.
Increased focus on employees over customers when it comes to transformation
With organisations now managing a remote workforce, the majority (67 per cent) have admitted the focus of their transformation efforts will be on employees. This marks a significant swing from 2019, when 61 per cent claimed transformation efforts were focused on customers. Over 70 per cent of large organisations have launched mental health programs, and personal development training to help build staff resilience. In terms of recovery, improving wellbeing programs (70 per cent) and increasing skills and training programs (59 per cent) are amongst the top business priorities in the next 12 months
Productivity on the rise as working from home and multidisciplinary roles the new norm
In 2020, 44 per cent of organisations allowed the majority of their staff to work from home compared to only 7 per cent in previous years. This number rises to 65 per cent for larger organisations with more than 200 staff. In addition, almost three quarters (73 per cent) have expanded the responsibilities of employees, with many embracing multidisciplinary roles. As a result, half (52 per cent) of respondents said they have cultivated a culture of productivity due to the current disruption, and three in five expect to see increased productivity in the future, a silver lining as a result of the organisational changes made to manage the recent disruptions.
Cybersecurity a top business priority, putting pressure on improving training and process
Nearly half (49 per cent) of organisations are seeing an increase in cyber-attacks, yet only 33 per cent are offering cybersecurity training for staff. In terms of recovery, the top business priority for organisations in the next 12 months is improving cybersecurity (79 per cent).
Data and analytics a key focus for organisations
Organisations have identified the most important technology investments for the next 12 months to be workplace modernisation (75 per cent), data analytics (72 per cent), cloud (68 per cent), cybersecurity (66 per cent), and modern business applications (66 per cent). Respondents are focusing on faster and easier access to trusted data for better decision making (54 per cent) and improving the analytics capability and data literacy skills across the business (46 per cent).
Please login with linkedin to commentdxc technology
Independent experience agency The Misfits has recently announced a strategic partnership with cultural change and leadership experts Nancy Hromin and Kate Chaffer. While the company has for a long time operated in the space of creative services, digital and content marketing, film production and events, The Misfits is now broadening this offering to include business […]
TripleLift has today announced an expansion in their Asia Pacific (APAC) operations, with Henry Shelley [featured image] appointed as Managing Director, based in Singapore. Fueling TripleLift‘s expansion in APAC is its success in Australia, where the company works with 70 per cent of the top 50 comScore publishers. “As the home to several of the worlds’ […]
Rob Highett-Smith joins Fiftyfive5 in the newly created role of head of performance measurement. Performance measurement represents one of the three core offer areas at Fiftyfive5 with tracking programs running across 40 countries; representing our fastest growing capability pillar. Rob joins to lead this capability, which encompasses brand and comms tracking, multi market monitoring, CX and customer satisfaction, as well as other longitudinal programmatic work.
Podium has continued its international expansion today announcing its launch in Australia. Podium serves more than 90,000 local businesses in the United States, Canada and Australia, and has seen its customer base in Australia almost quadruple to over 3,000 local businesses since the start of the pandemic. Through its SMS-based platform, Podium helps local businesses receive […]
Commercial DAB+ hip hop and RnB station, THE EDGE has appointed Emily Copeland, to the newly created role of General Manager. Copeland brings an awesome mix of skills and experience to THE EDGE, including cross-platform media content experience, partnerships and events (including music festivals – remember those?). Copeland also has a stack of achievements to […]
Brianne West is the founder and CEO of Ethique, a New Zealand-based sustainable, plastic free and cruelty free skin and hair care range. West sat down with B&T to explore what genuine environmental sustainability looks like, and how brands can better respond to eco-conscious consumers. B&T: Why are we seeing a rise in eco-conscious consumption? BW: […]
Blis has today revealed its new Consumer Confidence Pulse — the most comprehensive tracker of its kind — this interactive dashboard builds on its existing trend data around consumer mood to analyse behaviour during the COVID pandemic. The dashboard also now tracks consumer movement over a rolling 13-month period, across 18 retail and lifestyle sectors […]
Following the success of Series One: Grey Nomads, Australian Seniors has launched the second series of the Life’s Booming podcast – Dare to Date. Hosted by James Valentine (pictured with guests Liz and Barry), Life’s Booming explores the incredible stories and addresses topics important to Australians over 50. Series two titled Dare to Date is a six-part series that covers real-life love, […]
World-leading conversational agency VERSA has bolstered its team with two senior appointments in response to growing uptake in conversational AI technology across various sectors. Vanessa Tout has been appointed global head of client partnerships and growth, while Michael Oso-Hughes comes on board as design director. Tout joins VERSA CEO Kath Blackham and managing director Michael […]
Engagement marketing agency, Banter, has hired Patrick Rutkowski as Creative Technologist, to further bolster the digital and innovation side of the business. Rutkowski joins Banter after having spent the last five and a half years at independent creative agency, The Hallway where he was most recently creative technologist working with the likes of Rheem, Tourism […]
Kargo has today announced several major growth milestones across the APAC region for the first half of 2021, more than doubling H1 revenue year-over-year with 115 per cent growth. Kargo also ran 41 per cent more campaigns in the region than in H1 2020 and the average campaign size increased by 32 per cent over […]