HubSpot Launches ‘Conversations’

HubSpot Launches ‘Conversations’

Growth platform HubSpot has extended its commitment to help millions of businesses grow better with the launch of Conversations.

The new tool is available as part of HubSpot’s free CRM and gives all businesses, big or small, the power to build better one-on-one relationships through features including a unified inbox, live chat, and chatbots.

Conversations is comprehensive and easy to use, making it an effective solution for growing businesses looking to expand their messaging strategy beyond a siloed departmental effort into a truly business-wide strategy that harnesses existing data to form better connections with prospects and customers.

Conversations

HubSpot co-founder and CTO Dharmesh Shah said: “As consumers, we have high expectations of the organiSations we buy from.

“We expect businesses to be always on and clued in to our context – to know the history of our relationship. It’s been tough for businesses to meet those expectations, especially with disparate tools that aren’t integrated.

“HubSpot’s Conversations solves this problem by providing organisations with one single view of the customer and one unified ‘inbox’ across all channels of communication.

“This helps ensure that every interaction an organisation has with its customers is contextual. And the best part is that it’s all available for free.”

Built with ease of use in mind, Conversations provides users with unlimited chats, unlimited users, and chatbot functionality, making it more accessible to the average customer than other similar offerings on the market today.

Key features of the tool include:

  • A collaborative inbox built for all sources and all teams, allowing users to manage email and chat conversations from one central place.
  • Chatbots to automate the delivery of information and facilitate more high-quality conversations, built on technology from HubSpot’s recent acquisition of top chatbot platform Motion AI.
  • Targeting and lead routing working seamlessly with HubSpot CRM, allowing for sophisticated targeting and lead routing that connects the right people at the right time.

Frame My TV founder Kevin Hancock said:“As a growing business, one of our biggest pain points has been getting the full view of our customers and prospects. The majority of the communication tools we’ve encountered on the market just haven’t been developed with our needs in mind. 

“With Conversations, we’re finally able to tap into the valuable data we’ve collected in our CRM to better connect with and serve our audiences, saving us time and driving meaningful results.”

Conversations is a core feature of HubSpot CRM and is available across all of HubSpot’s product offerings – Marketing Hub, Sales Hub, and the recently released Service Hub.

To learn more about Conversations click here.




Please login with linkedin to comment

conversations hubspot

Latest News

Revium Snags Peter Bauld From Deloitte Digital
  • Advertising

Revium Snags Peter Bauld From Deloitte Digital

Revium, a leading full-service digital and AI consultancy, has announced the appointment of Peter Bauld (lead image) as Executive General Manager. Revium is a full-service digital and AI consultancy with over 20 years of experience creating engaging digital experiences for leading organisations and their customers. Bauld joins Revium after an illustrious career spanning over two […]

Veridooh Snatches Prashand Menon From ScentreGroup
  • Advertising

Veridooh Snatches Prashand Menon From ScentreGroup

Out-of-home OOH) and digital media leader Prashand Menon (lead image) has joined OOH ad tech company Veridooh as group business director within NSW and QLD. Menon joins Veridooh from his most recent role as ScentreGroup’s group business director and brings with him more than 10 years of experience in Australian media. Previously, he held positions […]

Kat & Co Transforms Into THE WORLD OF Experiential Agency
  • Advertising

Kat & Co Transforms Into THE WORLD OF Experiential Agency

After more than twelve years of producing experiences for some of the world’s most innovative brands, including Hermes, Van Cleef & Arpels, Louis Vuitton, and Tiffany & Co, Kat & Co has quietly metamorphosed into THE WORLD OF. THE WORLD OF is an experiential agency at the juncture of culture, technology and the human condition. […]

SMG Studio Launches Risk: Global Domination X Dune Part Two
  • Campaigns

SMG Studio Launches Risk: Global Domination X Dune Part Two

Through a licensing agreement with Legendary Entertainment, SMG Studio inked the rights to adapt Dune: Part Two into a game based on Risk: Global Domination, Hasbro’s interactive board game. Inspired by Denis Villeneuve’s cinematic masterpiece, Dune: Part Two, this new digital adaptation, RISK: Global Domination X Dune: Part Two, is poised to captivate players from […]

QMS: Taylor Swift, Lunar New Year & Mardi Gras Were Boon For OOH Market
  • Marketing

QMS: Taylor Swift, Lunar New Year & Mardi Gras Were Boon For OOH Market

Taylor Swift, Lunar New Year and the Sydney Gay and Lesbian Mardi Gras Festival have had a dramatic impact on the number of people moving in and around Sydney over the past month, drawing big crowds into the heart of the city and its surrounding suburbs. New data from digital outdoor company QMS reveals a […]