Greater Bank has won a Silver Award at the 2021 Step Two Intranet & Digital Workplace Awards with its Intranet Built on the Elcom Digital Employee Experience Platform.
The global awards recognise outstanding contributions to the fields of intranets and digital workplaces, honouring remarkable solutions that deliver business value to their organisations and then share them with the wider community.
Greater Bank, an Australian customer-owned bank and mutual financial institution, was awarded Silver in the Intranet Essentials category.
Built on Elcom Technology, a digital employee experience platform, the intranet features interactive social functionality, an engaging home page for news content, sophisticated search and a navigation architecture that supports the way employees work.
A judge from the Step Two Awards said: “The approach to develop the intranet checked all the right boxes, from establishing governance and auditing content to all of the steps involved in ensuring good, user-centred design.
“The branding and personality are infused with energy and a contagious positivity, unexpected for a bank. This intranet also captures an important but often overlooked focus: that a positive employee experience… translates to a positive customer experience.”
The impact of Greater Bank’s new intranet, EVI, to the business has been significant and over 94 per cent of staff are active users. From employee toolkits to the latest travel advice, the intranet design and implementation has made it easier to serve customers effectively.
A spokesperson from Greater Bank said: “EVI has become a trusted and go-to resource for the organisation, helping build on our open and transparent culture while enabling employees to continue serving customers.”
Josh Anstey, Elcom’s customer solutions director, added: “It is great to see this come to life with the Greater Bank Intranet. We are proud to have partnered with the team at Greater Bank to support their distributed workforce and shift to a hybrid working model.”
