How To Give And Take Feedback At Work

How To Give And Take Feedback At Work
SHARE
THIS



Georgia Murch (pictured below) is an expert in creating feedback cultures and author of Feedback Flow; The Ultimate Illustrated Guide to Embed Change in 90 Days. In this guest post, Murch offers her tips on giving (and receiving) feedback from colleagues without botching it up…

We all know that feedback matters.  Most of us want the good, the bad and the ugly.  We just want it in a way that builds trust and respect, not damages it.  Yet we don’t know how to do it that well. Or we think we are good at it, and the problem is the receiver.

Georgia Murch

 

Let’s look at how to give and take feedback well in the workplace and become the colleague that people want to work with.

  1. People hear your content but they smell your intent. Yes it’s important to get the message across with the right examples and content but if our heart is not in the right place that is all they are likely to remember.  How you made them feel. You can fake it til you make it but we are clever humans.  We know the difference.  So check your intent.  Are you there assassinate or to educate?
  2. Your opinions are not facts. They are true for you but they are not the truth.  We all see things as we are, not as they are.  We all have different filters for seeing the ‘truth’.  If we come into conversations with this in mind we are sharing our perspective and the intent changes as well.
  3. If you don’t have facts, don’t have a conversation. Facts are non disputable.  They can not be argued.  What people actually said, how they acted physically, dates, times, numbers.  If you can’t prove your opinion then no wonder people react.  It becomes an opinion war.  Not a healthy conversation to understand where people are coming from.

Harvard tells us that if we have a good relationship to receiving feedback we are in the top 10 percentile of high performers, rated by your peers.  Now that’s pretty compelling.  So how do we become expert receivers?

  1. Be aware of your triggers. We all have things that trigger us off and we react poorly.  Whether we have ‘regretitis’; “I should have said that” or we freeze in the moment and later say; “I wish I’d said that”.  To decrease these reactions we need to be aware of what pushes us into reactions we don’t want.  It may be the relationship you have with the person that triggers you, or the content you don’t agree with, how it is delivered or if the feedback challenges your character.  We need to understand that these are our triggers so we can self manage in the moment.
  2. Chose to find the gold. Gold is hard to find right? That’s why it is so valuable.  Finding the gold in feedback moments can be hard work sometimes too.  But choosing to find something that is valuable (no matter how poorly it is delivered) is OUR challenge.  If we don’t do this we could be the ones to miss out on finding out something about ourselves that helps us grow.
  3. Ask for it. Too many of us sit back and wait for others to give the feedback.  They are just as nervous or fearful as you so make it easier to start a feedback movement.  This is how we create the feedback culture we are seeking.  We become the walking example, not the talking one.  And don’t forget three things.  Be specific; Let them know what you would like feedback on so it’s easier for them.  Give them time; most people can’t think on the spot so book a time in a few days later.  Frame it well; Ask them for what’s working and what could be better.

Please login with linkedin to comment

Feedback Georgia Murch

Latest News

person using mobile application on smartphone, abstract close up of hands
  • Technology

Mobile Advertising Company Kargo Announces New Hires Following H1 Growth In APAC

Kargo has today announced several major growth milestones across the APAC region for the first half of 2021, more than doubling H1 revenue year-over-year with 115 per cent growth. Kargo also ran 41 per cent more campaigns in the region than in H1 2020 and the average campaign size increased by 32 per cent over […]

Hootsuite Acquires Conversational AI Platform Heyday
  • Technology

Hootsuite Acquires Conversational AI Platform Heyday

Hootsuite has today announced its acquisition of Heyday, a Montreal-based conversational AI platform that enables brands to deliver personalised customer experiences through 1:1 messaging conversations. Commerce is rapidly moving onto social and messaging platforms. Hootsuite, a pioneer in the social media management category, has the largest customer base in the industry and with this acquisition […]

Officeworks Partners With Canva
  • Campaigns

Officeworks Partners With Canva

B&T's a huge fan of the Officeworks shopping experience, but just throwing it out there about possible $1 hot dogs?

PRIA Announces National Conference
  • Marketing

PRIA Announces National Conference

Public Relations Institute announces national conference. Sadly, Roxy won't be speaking on unwanted doorstep excreta.

EATIVITY Founder Moira Geddes Becomes First-Ever Micro-Publisher To Take Part In IAB Mentorship Program
  • Technology

EATIVITY Founder Moira Geddes Becomes First-Ever Micro-Publisher To Take Part In IAB Mentorship Program

Moira Geddes, founder and director of independent food publication EATIVITY has been handpicked by IAB Australia to become the first ever micro-publisher to take part in its Mentorship Program, highlighting the important role that specialised custom digital sites play within the country’s media landscape. EATIVITY aims to keep consumers in the know and help small […]

Hivestack Appointments Ichiro Jinnai As President, Japan
  • Advertising

Hivestack Appointments Ichiro Jinnai As President, Japan

Hivestack, the global ad tech leader in programmatic digital out of home (DOOH) advertising, today announced the appointment of Ichiro Jinnai as president, Hivestack Japan. Jinnai will be responsible for driving the regional strategy, direction and expansion of the Hivestack platform in Japan. “I am beyond thrilled to welcome Ichiro Jinnai to the Hivestack family,” […]

LENS Technology & Analytics Appoints Nikhil Elayat As Business Director
  • Advertising

LENS Technology & Analytics Appoints Nikhil Elayat As Business Director

Audience measurement platform LENS Technology & Analytics has appointed Nikhil Elayat to Business Director to fast-track growth opportunities across Australia and New Zealand. Elayat (pictured) joins from New Zealand’s largest independent advertising agency, Stanley Street, where he was head of advertising technology. He played a pivotal role in building adtech functions within the performance team […]

Burnet Institute Launches How Science Matters Podcast
  • Media

Burnet Institute Launches How Science Matters Podcast

Australian medical research institute, The Burnet Institute has launched, How Science Matters podcast. The informative podcast will be co-hosted by former ABC Radio journalist Tracy Parish and Burnet institute director and CEO Professor Brendan Crabb AC. Crabb is also a microbiologist, malaria researcher and will share his knowledge on contagious diseases. How Science Matters was […]

D&AD & Google Launch Shift In Sydney
  • Advertising
  • Media

D&AD & Google Launch Shift In Sydney

This extols "turning your passion into your profession". Unless your passions are dancing dachshunds or roller limbo.