How To Give And Take Feedback At Work

How To Give And Take Feedback At Work
B&T Magazine
By B&T Magazine
SHARE
THIS



Georgia Murch (pictured below) is an expert in creating feedback cultures and author of Feedback Flow; The Ultimate Illustrated Guide to Embed Change in 90 Days. In this guest post, Murch offers her tips on giving (and receiving) feedback from colleagues without botching it up…

We all know that feedback matters.  Most of us want the good, the bad and the ugly.  We just want it in a way that builds trust and respect, not damages it.  Yet we don’t know how to do it that well. Or we think we are good at it, and the problem is the receiver.

Georgia Murch

 

Let’s look at how to give and take feedback well in the workplace and become the colleague that people want to work with.

  1. People hear your content but they smell your intent. Yes it’s important to get the message across with the right examples and content but if our heart is not in the right place that is all they are likely to remember.  How you made them feel. You can fake it til you make it but we are clever humans.  We know the difference.  So check your intent.  Are you there assassinate or to educate?
  2. Your opinions are not facts. They are true for you but they are not the truth.  We all see things as we are, not as they are.  We all have different filters for seeing the ‘truth’.  If we come into conversations with this in mind we are sharing our perspective and the intent changes as well.
  3. If you don’t have facts, don’t have a conversation. Facts are non disputable.  They can not be argued.  What people actually said, how they acted physically, dates, times, numbers.  If you can’t prove your opinion then no wonder people react.  It becomes an opinion war.  Not a healthy conversation to understand where people are coming from.

Harvard tells us that if we have a good relationship to receiving feedback we are in the top 10 percentile of high performers, rated by your peers.  Now that’s pretty compelling.  So how do we become expert receivers?

  1. Be aware of your triggers. We all have things that trigger us off and we react poorly.  Whether we have ‘regretitis’; “I should have said that” or we freeze in the moment and later say; “I wish I’d said that”.  To decrease these reactions we need to be aware of what pushes us into reactions we don’t want.  It may be the relationship you have with the person that triggers you, or the content you don’t agree with, how it is delivered or if the feedback challenges your character.  We need to understand that these are our triggers so we can self manage in the moment.
  2. Chose to find the gold. Gold is hard to find right? That’s why it is so valuable.  Finding the gold in feedback moments can be hard work sometimes too.  But choosing to find something that is valuable (no matter how poorly it is delivered) is OUR challenge.  If we don’t do this we could be the ones to miss out on finding out something about ourselves that helps us grow.
  3. Ask for it. Too many of us sit back and wait for others to give the feedback.  They are just as nervous or fearful as you so make it easier to start a feedback movement.  This is how we create the feedback culture we are seeking.  We become the walking example, not the talking one.  And don’t forget three things.  Be specific; Let them know what you would like feedback on so it’s easier for them.  Give them time; most people can’t think on the spot so book a time in a few days later.  Frame it well; Ask them for what’s working and what could be better.

Please login with linkedin to comment

Feedback Georgia Murch

Latest News

Trapeze artists flying in the blue sky
  • Media

What It Takes To Help Build Brand Trust Online In 2021

By Suzanne Mitchell, Senior Director of Marketing at GoDaddy Australia As 2021 dawns in Australia, it does so with greater stability and hope for businesses and individuals than since the pandemic intensified locally last March. The Covid-induced digital transformation boom has created, in its wake, a hyper-individualised world whereby audiences have more control over what, […]

Opinion

by B&T Magazine

B&T Magazine
Mumpower Launches Inaugural ‘Vote On Purpose’ Australian Business Awards 2021
  • Uncategorised

Mumpower Launches Inaugural ‘Vote On Purpose’ Australian Business Awards 2021

To celebrate brands going “above and beyond to act with purpose”, Mumpower has announced its first-ever consumer choice awards. The ‘Vote on Purpose’ Australian Business Award 2021 aims to crown Australia’s favourite purpose-driven company, with Mumpower now calling on both corporations and Mum shoppers to nominate a value-led company or a specific brand campaign that […]

Stan Sport Subscription Price Revealed
  • Media

Stan Sport Subscription Price Revealed

Sports fans will have to pay $10 a month to sign up for Stan Sport when it launches later this year, according to reports. The Nine-owned Sydney Morning Herald, is today reporting that Stan (also owned by Nine) will offer Stan Sport as a supplementary service, meaning fans must also have a subscription to Stan’s […]

Sitecore Secures US$1.2B In Funding
  • Technology

Sitecore Secures US$1.2B In Funding

Sitecore has secured $US1.2 billion in funding. Said to be prioritising internal chocolate river and flying elevator.

Shutterstock Reveals Visual Trends 2021
  • Media

Shutterstock Reveals Visual Trends 2021

Global creative platform Shutterstock has launched the 10th anniversary edition of its annual Creative Trends Report, highlighting the trends that will inspire creative expression and ingenuity in 2021. Announcing the report, Shutterstock creative director Flo Lau said that, after the year that was, the company was encouraged by the “positivity, originality, and resilience displayed by […]

Recommended

by B&T Magazine

B&T Magazine
Major US Networks ‘Boycott’ Trump Farewell Address
  • Media

Major US Networks ‘Boycott’ Trump Farewell Address

Outgoing and twice impeached President Donald Trump released a pre-recorded farewell as he departed Washington. But many of the US’ major networks didn’t show it. Trump was banned from Facebook and Twitter in the wake of his supporters’ attack on the US Capitol on 6 January. His personal account on YouTube has also been suspended […]

Recommended

by B&T Magazine

B&T Magazine
Stock close up image showing a “subscribe” button on a website with hand shaped cursor
  • Media

Facebook Journalism Program Helps News Publishers Find New Subscribers

New data from Facebook shows that an initiative aimed at supporting local news publishers is showing early signs of success. Australian and New Zealand publishers participating in the Facebook Journalism Project’s Reader Revenue Accelerator in 2019 and through 2020 secured more than 24,000 new paying subscribers and more than 160,000 new loyal readers (whether through […]