Facebook has announced new tools on Messenger to help brands and developers to communicate with customers.

The new resources include:

• Platform feature recommendations: a focused checklist for sharing clear and actionable feedback to developers. This will show the platform tools a bot is currently using and suggest additional tools and features based on best practices observed by Messenger.

• A directory of platform development providers: a resource for businesses to find providers that specialise in building experiences on Messenger. These providers offer services and solutions from one-on-one messaging to automation at scale.