Events

Starts
13 February, 2020
Ends
13 February, 2020
Location
Sydney

Welcome to the customer journey revolution!

With consumer expectations rising, and constantly evolving, delivering top customer experience is difficult.

How can you retain a finger on the pulse of your consumers and build truly consumer-centred CX solutions?

In this webinar, you’ll discover how we translated service design principles and contemporary CX frameworks into a flexible customer experience research program for brands such as Volkswagen, Bosch, AB InBev, Philips Lighting and Uber. We’ll take a deep dive into the Volkswagen case, showcasing how together with consumers, experts and business stakeholders, we co-developed ready-to-implement CX solutions.

Join our webinar at lunchtime on Thursday 13th February to rethink your current practices and learn how to build truly consumer-centred CX solutions.

Sign up today!

Presented by:

Erica van Lieven, Managing Partner, InSites Consulting

Matt Jorgenson, Business Director, InSites Consulting