Brisbane digital marketing agency Reload Media received the top award at the Customer Service Institute of Australia’s (CSIA) 13th Annual Australian Service Excellence Awards.

Nominated in the small business category, Reload Media took out the Queensland and National best customer service award, and was honoured to receive the night’s top award – The Australian Service Excellence Awards Best of the Best.

CSIA’s general manager, and one of this year’s judges, Renna Markson said Reload Media is the first digital marketing agency to win the most prestigious of the Australian Service Excellence Awards.