AudioBuy Australia is a division of AudioBuy LLC - we ship all products direct from the USA (Wilmington , Delaware) and offer guaranteed landed costs for all musical equipment and accessories purchased and shipped from the website. Our Australian office located at 802 Pacific Hwy , Suite 1A Level 2 , Gordon 2072 , New South Wales , Australia is intended for administration purposes only and does not hold stock or employ staff for customer support queries related to online sales. All items sold on the AudioBuy Australia website are covered under Australian consumer law. All items sold are returned or replaced if they arrive damaged or experience manufacturer defects during our 1 year warranty period.