Commonwealth Bank Australia has come out on top at Roy Morgan’s 2018 Customer Satisfaction Awards, despite copping it in the Banking Royal Commission.
Though CBA came out as one of the most distrusted Big Four banks during last years Banking Royal Commission, it appears their customer satisfaction levels remain at an all-time high.
Qantas, Ikea and Dan Murphy’s also came out on top at the awards.
Roy Morgan’s CEO Michele Levine presented 32 awards to businesses across a range of important industries that consistently outperformed their peers throughout 2018 with their unmatched dedication to providing excellent service and satisfying their customers – as judged by these very customers.
Levine said: “Now in their eighth year, the Roy Morgan Customer Satisfaction Awards are the benchmark by which customer satisfaction is measured in Australia, New Zealand and Indonesia.
“Reliable, accurate and totally objective, the Australian awards reflect the experiences of some 50,000 consumers, as aggregated in our Single Source survey over 12 months.
“Congratulations to this year’s winners – and particularly this year’s seven first time winners Isuzu UTE, Heritage Bank, Kmart, Ikea, Optus, Kleenheat and Discount Drug Stores – your commitment has clearly been recognised and appreciated by your customers. Keep up the excellent work!”
There were 7 first-time award winners this year; Heritage Bank (Bank of the Year), Kmart (Discount Department Store of the Year), Ikea (Furniture/Electrical Store of the Year), Optus (Home Phone Provider of the Year), Kleenheat (Gas Provider of the Year), Discount Drug Store (Chemist/Pharmacy of the Year) and Isuzu UTE (Car Manufacturer of the Year).
Repeat winners included the Commonwealth Bank winning the Major Bank of the Year award for the 6th consecutive year, Myer winning the Department Store of the Year award for the 4th consecutive year, Qantas winning the Domestic Airline of the Year award for the 6th consecutive year, Red Energy winning the Electricity Provider of the Year award for the 4th consecutive year and Rebel winning the Sports Store of the Year award for the 4th consecutive year.
The Annual Customer Satisfaction Awards are based on 12 months of data from Roy Morgan’s Consumer Single Source Survey.
Please login with linkedin to commentRoy Morgan
Verizon Media’s talent program has come to an end for the third year, closing with a hybrid pitch-off event for Musicians Making A Difference (MMAD). The Verizon Media Academy class of 2021, made up of 44 emerging leaders from across Australia and New Zealand media, advertising and marketing industry, were given just one hour to […]
Social purpose organisation UnLtd’s Big Games competition has raised a combined $85,000 for children and young people at risk. Running over five weeks, the competition involved 32 teams from across the advertising, marketing and media industries battling it out virtually for a chance to qualify for the Rocket League final. The tournament culminated in a […]
Stan has announced that the Stan Original Film Transfusion commenced filming in Sydney earlier this week and will premiere on Stan in 2022. Transfusion is a taut, muscular thriller starring Sam Worthington (Avatar) as Ryan Logan, a former Special Forces operative, who is battling to cope with life after the loss of his wife and is thrust […]
According to a decade of data collected by iStock, Australian brands turned to imagery depicting outdated gender stereotypes during the pandemic. Tracking the keyword ‘women’, iStock by Getty Images found that in 2020, ANZ brands and businesses reverted to gender stereotypes. Images of mothers home-schooling were used at almost twice the rate of images of […]
Schwartz Media is congratulating Maddison Connaughton on her three years as editor of The Saturday Paper. Connaughton has decided to finish up her editorship this month. “It’s been an honour to edit the paper,” Connaughton said. “The Saturday Paper is one of the brightest voices in Australian media and I have been happy to see […]
Research from EdBbirdie using Spotify data has identified the most popular songs to study to. After analysing thousands of studying and homework playlists on Spotify, American singer Olivia Rodrigo’s ‘drivers license’ came out as top song to study to. It featured on 48 study playlists, while other top songs included ‘Ophelia’ by The Lumineers, ‘Falling’ […]
Dayna Stewart is the Business Director – Digital Marketing, Media & Creative Services at The Nudge Group. Here, she discusses the challenges that come with building a successful marketing team when working remotely. Before COVID-19 changed the way businesses work, most marketing teams spent their days together in a meeting room collaborating on the next […]
The line-up for the 2021 iHeartRadio Music Festival has been announced as the legendary event returns live in Las Vegas in September. This year, the epic two-day lineup for the iHeartRadio Music Festival main stage will feature performances by Billie Eilish, Cheap Trick, Coldplay, Dua Lipa, Florida Georgia Line, Journey, Khalid, Lil Baby, Maroon 5, Nelly, […]
Shop! ANZ is calling on shopper and retail marketing professionals from all retail related disciplines to participate in the first ANZ Shopper and Retail Marketing Industry Survey in four years. This important research provides a guide of where the retail marketing industry in Australia and New Zealand has come from and what is anticipated to […]