Virgin Mobile has debunked the idea that its customers are all spotty, pubescent teens revealing to B&T the average age of its mobile users is fast approaching mid-life – a fast greying 42.
Speaking before the ecommerce Conference And Expo currently being held in Melbourne, Virgin Mobile’s associate director, digital experience, Alicia Mack, said her typical customer might be the “married/mortgaged/two kids” Gen X-er but they “remained young at heart and are very digitally savvy”.
Mack confessed it can be tough – budget-wise – going up against the likes of Telstra but believed the digital landscape had made things a far more level playing field.
Mobile advertising, she said, had become a fascinating medium for marketers and telcos alike
“From a telco perspective we have the ability to target customers and prospects by network and that’s incredibly powerful,” Mack told B&T.
“It also gives a great opportunity at testing ‘omni channel” in action. Click-to-call from ads, geo-targeting for retail and online shopping via responsively designed eCommerce sites are all part of mobile advertising, which you can’t get in other formats. I think it’s being underutilised at the moment so it will be great to see how it evolves.”
Mack, too, agreed that data was fundamentally changing the way Virgin Mobile was doing business in Australia. The company recently launched Data Rollover which allows customers to rollover their unused data to the following month.
“Obviously Data Rollover is a key initiative for us, and something we’re really proud to offer the Australian market,” Mack said.
In terms of other initiatives, Mack was more reticent to reveal the company’s plans.
“I can’t let the cat out of the bag, but I can tell you that we’re all hands on deck to deliver our most exciting product and digital roadmap to date,” Mack said.
This week Nova’s Fitzy & Wippa are celebrating 10 years of their iconic radio show and plenty of famous faces have weighed in on the feat! For Fitzy & Wippa’s 10-year anniversary show they were joined by a bunch of special friends who shared their messages and favourite memories over the last decade. The guys […]
Ever since Google first announced it would be getting rid of third-party cookies on Chrome, digital advertising businesses have been actively sharing their plans for life after cookies. And now programmatic advertising company Blis might have come up with the most creative way to get the message across, in a new video which sees company […]
Integrated Melbourne agency Icon has taken top honours in the 2021 SABRE Awards, winning the coveted Australasian Consultancy of the Year for 2021 along with a host of category and craft awards. Icon led a large field of Australian agencies with a total of three major and seven minor awards, including gold in the cause-related […]
Former agency executives Tim O’Neill and Tim Fouhy have launched the auto technology startup Summon. Australia’s first full e-commerce service for prestige cars. O’Neill and Fouhy both founded Reactive, a digital agency, which was bought by Accenture in 2016. Following the deal, O’Neill and Fouhy ended up leading the company’s digital marketing arm, Accenture Interactive before […]