It’s fair to say that chatbots have become a staple of modern marketing, and it appears they’re not going away anytime soon.
However, it’s still unclear how this technology will continue to grow. Will chatbots become so advanced that they’re indistinguishable from humans? Will they replace humans altogether?
The following infographic outlines the history of chatbots (which apparently dates all the way back to the 1950s), along with their adoption by brands and consumers, as well as some predictions on their future.