Aussie Telco Jokingly Announces “Revolutionary” New Customer Service Experience

Aussie Telco Jokingly Announces “Revolutionary” New Customer Service Experience

Infiniti Telecommunications has got in early for April Fool’s day by announcing a “revolutionary” new customer service offering.

In a video released on YouTube to coincide with April Fool’s Day, Infiniti pokes fun at its own industry, which is continually plagued with a tendency to outsource customer service to overseas call centres.

Instead of outsourcing its call centres to the Phillipines or India like every other telco, the video explains that Infiniti’s customers will soon have to live chat directly with a specially created cloud-computer program designed to simulate conversation with a human support team.

Pete Williams, chief marketing officer at Infiniti, said: “We know in the past our customer service hasn’t been fantastic, and as we continue to make serious and real advances in the actual customer experience we offer, we wanted to take a moment to have a little laugh and poke fun at our industry – especially the all too common practice of call centre outsourcing.”




Please login with linkedin to comment

einsights Infiniti Telecommunications

Latest News

Scroll Media Recruits Costa Panagos From Twitch
  • Advertising

Scroll Media Recruits Costa Panagos From Twitch

Digital publisher network Scroll Media has employed ex-Amazon Twitch gaming executive Costa Panagos (lead image) to strengthen its Scroll Gaming capability. Panagos is highly experienced in game advertising and media sales professional with two years in account management at Twitch and three years in media sales at News Corp, so will bring his extensive media agency […]

Year13, Microsoft & KPMG Australia Launch AI Course For Gen Zs
  • Technology

Year13, Microsoft & KPMG Australia Launch AI Course For Gen Zs

School-leaver service Year13 has launched a new Artificial Intelligence course to upskill young people in AI, made in collaboration with Microsoft and KPMG, at an event to rally industry support behind youth AI fluency. The free online course AI Amplified which is part of Year13’s Academy aims to provide all young people with the opportunity […]

General Motors Snares Heath Walker From Scania
  • Advertising

General Motors Snares Heath Walker From Scania

General Motors has announced the appointment of Heath Walker (lead image) as the new marketing director for GM Australia and New Zealand, effective April 23, 2024. Walker brings a wealth of marketing and communications experience gained from working across various industries, including IT, sporting, and auto – notably Tesla, Nissan and most recently, Scania in […]