AANA Releases Statement On Facebook Misreporting

AANA Releases Statement On Facebook Misreporting
SHARE
THIS



Last week, Facebook global office admitted multiple errors in its metric reporting including organic reach, video, Instant Articles and referrals. In response to the misreporting, the AANA (Australian Association of National Advertisers) have released a statement calling for more third party verification for Facebook data.

Several weeks ago, Facebook admitted it was only counting video views of more than three seconds when calculating its “Average Duration of Video Viewed” metric. By eliminating videos under three seconds, the average engagement was inflated. The company said it was introducing a new metric, “Average Watch Time”, which will replace the earlier metric.

In an update on Facebook’s Metrics and Reporting page, the company said: “Today we’re updating our metrics to give our partners and the industry more clarity and confidence about the insights we provide. We know that having access to reliable metrics is important to the millions of partners who use our services to growth their business.”

Page Insights – Organic Reach
We’ve uncovered a bug in Page Insights. On one of our Pages dashboards, one summary number showing 7-day or 28-day organic page reach was miscalculated as a simple sum of daily reach instead of de-duplicating repeat visitors over those periods (see red circle in screenshot below).

However, the vast majority of reach data in the Page Insights dashboard (marked green in screenshots below) was unaffected, including all the graphs, daily and historical reach, per-post reach, exported and API reach data, and all data on the Reach tab. The de-duplicated 7-day summary in the overview dashboard will be 33 per cent lower on average and 28-day will be 55 per cent lower; data in other fields is unaffected. This bug has been live since May; we will be fixing this in the next few weeks. It does not affect paid reach

Video – Measuring Completions
When partners upload their videos to Facebook, the full video length is recorded, but when the video delivers to people’s devices, the length of the video can sometimes be a fraction of a second shorter or longer. This occasionally happens when the audio and video track don’t line up, owing to differences between video players and devices. While someone may watch a video to completion on their device, the audio may continue to play for a bit longer. This particular issue caused us to undercount the metric “video watches at 100 per cent” (previously named “video views to 100 per cent”). Moat found this and reported it to us. We are now updating how we read the video length to address this issue. This may result in roughly a 35 per cent increase in the count of “video watches at 100 per cent.” For example, if “video watches at 100 per cent” were 1 per cent, they would now be 1.35 per cent.

Instant Articles – Time Spent 
Instant Articles is a way for any publisher to create fast, interactive mobile content on Facebook. We also provide publishers with insights to help them understand how their content is consumed. We’ve determined that the average time spent per article had been over-reported by 7-8 per cent on average since August of last year. This was caused by a calculation error: we were calculating the average across a histogram of time spent, instead of reflecting the total time spent reading an article divided by its total views. We have now fixed this issue.

Analytics for Apps – Referrals
In our Facebook Analytics for Apps dashboard, one metric called “Referrals” is miscalculated. This metric evaluates all posts produced by people via an app or website. We meant to count clicks that went directly to an app or website; however, we’ve also counted other clicks on those posts via the app or website, including clicks to view photos or video. We are working to fix this. Out of the referrals we currently report, on average about 30 per cent are actually clicks to consume content on Facebook. For power users of this metric (top apps that look at this data in the dashboard most frequently), we found that referrals have been overstated by approximately 6 per cent on average. Other measurements of referrals, such as those appearing in Facebook’s ads reporting tools, are unaffected.

Clarifying Metrics
We’ve been working for several months to improve reporting, and today we’re announcing several updates intended to make information clearer and easier to understand. Some of the updates we’re making are described below; for all we’ll be updating our in-product definitions.

  • More descriptive names: We’ll make updates now and in the coming months to ensure our metrics are clearly named (e.g. “view content” → “website view of content,” and “video views” → “3-second video views”).
  • Clarified calculations: We’ll clarify some calculations to make sure they reflect how our products are being used by advertisers. For example, with the launch of Canvas in February, we gave advertisers the ability to create an immersive native experience on Facebook. Within Canvas, they can also link to offsite content on Facebook’s in-app browser. While this experience is valuable to advertisers, the original intention of the Canvas View Duration metric was to capture time spent in Canvas. So we’re clarifying the metric calculation to reflect that it excludes time spent outside Canvas (linking to offsite content).
  • More consistent definitions: We’ll also update our tips section and glossaries across all of our ads tools to make sure we are explaining our metrics in consistent ways (including noting which insights are estimates). For example, as we have rolled out new immersive experiences on Facebook like Canvas and lead forms, the link clicks metric has evolved over time to include clicks to those on-Facebook destinations, in addition to clicks to a website off of Facebook. We had updated the definition of links clicks in our ad creation tools, and we are now updating it across all of our ads tools. We’re also clarifying the description of our video views metrics (3, 10 and 30 seconds) to include the term “aggregate,” so as to more clearly explain it’s based on aggregate view time of at least the specified number of seconds.
  • Better categorization: We’re making it easier for marketers to select certain metrics to include in their reports. To do this, we’re creating a way to customize the columns in reports to reflect how marketers set up their ads. This will let advertisers have a specific advertising objective map directly to the metrics we show, like checkouts, leads or registrations.

AANA STATEMENT RE FACEBOOK MISREPORTING REVELATIONS

Media is traditionally the single largest marketing expense for a brand owner and marketers need to be able to make and defend these investments with confidence. For decades, advertisers have relied upon a standard of accepted practice for traditional media that requires independent reporting and verification of their audiences and their usage patterns, which have typically been supported by all competitors in a specific media category.

It is this third party verification that Facebook is currently lacking. The latest revelations by Facebook cast a cloud of doubt over how reliable Facebook’s data and self-reporting is.

Equipping advertisers to achieve transparency in the media buying ecosystem has been high on the AANA’s agenda this year as it has been with our counterparts around the globe, like the Association of National Advertisers in the U.S.

The AANA believes the over-riding principles of comparability and accountability should govern all players in the media ecosystem. The AANA is encouraged by Facebook’s willingness to address the issue with third party providers and will await more detail. The AANA sees no reason why Facebook should not abide by the standards of independent verification and auditing that more traditional media players have signed up to for decades in order to assure advertisers of their media investments.

If Facebook and others don’t move voluntarily to an independent verification, it will require the major advertisers around the world to cooperate and crack this problem and achieve independent accountability in the digital space.

The AANA is in conversations with the ANA (Association of National Advertisers in the US) and supports their efforts to encourage Facebook to accept independent verification.

Please login with linkedin to comment

Latest News

State Vs State: Which Aussies Travel The Most?
  • Marketing

State Vs State: Which Aussies Travel The Most?

Australians from NSW and the ACT take first place when it comes to travelling overseas, whereas Queenslanders are the keenest on domestic trips, according to new research from global online travel booking platform agoda. The Travel and Tech Study found those in NSW and ACT took an average of 4.8 trips in the last 12 […]

How The AFL Won The Social Media Grand Final (But The NRL Scored With Macklemore)
  • Marketing
  • Media

How The AFL Won The Social Media Grand Final (But The NRL Scored With Macklemore)

As AFL’s Richmond Tigers and NRL’s Melbourne Storm bask in the glory of their Premiership victories, another war was waging across social media. Sports social content platform 20FOUR today revealed the winner in the battle of the footy codes, declaring the AFL victorious over the NRL in audience engagement during this year’s grand final. Just over 3.5 million people tuned in to watch the […]

by B&T Magazine

B&T Magazine
Chris Gayle Claims Fairfax Journo Was Out To “Destroy” Him In Defamation Case
  • Media

Chris Gayle Claims Fairfax Journo Was Out To “Destroy” Him In Defamation Case

West Indies cricketer Chris Gayle has told his Sydney defamation trial against Fairfax Media today that one of its journalists was out to “destroy” him following a series of articles in The Age that alleged he exposed his genitals to a female masseuse during the Cricket World Cup in Australia in 2015. In the NSW Supreme Court today, […]

by B&T Magazine

B&T Magazine
Female Industry Leaders To Help Launch Unique Walking Tribe In Melbourne
  • Advertising
  • Marketing

Female Industry Leaders To Help Launch Unique Walking Tribe In Melbourne

After successfully launching in Sydney and Brisbane in the past year, Mentor Walks has announced it is expanding to Melbourne with the help of some female industry leaders. How Mentor Walks works is through a small group of senior female executive leaders who agree that, when they are available, will be part of a monthly […]

App Annie Announces New Managing Director For APAC
  • Technology

App Annie Announces New Managing Director For APAC

App market data and analytics company App Annie has announced the appointment of Cindy Deng as its new managing director for the Asia-Pacific (APAC) region. Deng joins App Annie with more than 18 years’ experience in enterprise IT, digital advertising, data analytics, and data management. In her most recent role at Turn, she was responsible […]

New Editor For GQ Australia
  • Media

New Editor For GQ Australia

Unfortunately, it's no more Lowes or Roger David for Michael Christensen after being named fashion organ's top tamale.

QMS Goes West With ‘The Leeder’
  • Advertising
  • Media

QMS Goes West With ‘The Leeder’

QMS Media continues to expand its digital portfolio across Western Australia, switching on an iconic billboard in the heart of Perth. Following the launch of two new digital billboards in the major WA regional centres of Bunbury and Kalgoorlie in recent months, ‘The Leeder’ further delivers on QMS’ digital expansion strategy out west. Positioned at […]

PR Firm Text100 Wins NetApp Account For APAC
  • Marketing

PR Firm Text100 Wins NetApp Account For APAC

Global marketing communications agency Text100 has announced it been appointed by data management company NetApp to drive its brand transformation effort across the Asia-Pacific (APAC) region. Following local competitive pitches conducted across the region, Text100 has been appointed as the APAC lead agency out of Singapore, and as the local agency of record in Australia, […]

MFA Awards 2017 Winners Revealed!
  • Advertising
  • Marketing
  • Media

MFA Awards 2017 Winners Revealed!

B&T once again donned the tux, applied the Brut, and primed the liver for last night's MFA Awards in Sydney.

Concrete Playground Launches Voice-activated Nightlife Guide With Google Assistant
  • Media
  • Technology

Concrete Playground Launches Voice-activated Nightlife Guide With Google Assistant

Digital publisher Concrete Playground has unveiled a new app that helps Millennials plan their night out using voice control – the first of its kind to become available in Australia. Concrete Playground’s Guide to Tonight now works with Google Assistant, making it available on a range of Google devices and helping people to decide what […]

Digital Agency Inlight Secures Two Key Client Wins
  • Marketing
  • Technology

Digital Agency Inlight Secures Two Key Client Wins

Independent agency Inlight has announced it has won the digital account for Benetas, a not-for-profit aged care provider in Victoria. Following a competitive pitch process, Inlight was chosen to handle Benetas’ new website design, build and ongoing optimisation. Richard Barker, marketing manager at Benetas, said: “We wanted an agency that could be our true digital […]

AMI Awards 2017 Winners Revealed!
  • Marketing

AMI Awards 2017 Winners Revealed!

With almost 30 awards handed out, B&T predicts plenty of numb bottoms at last night's AMI Awards in Melbourne.

Clems Sydney CEO Andy Pontin Quits
  • Advertising

Clems Sydney CEO Andy Pontin Quits

Sure, B&T flashed the news of Andy Pontin quitting this morning. White lies aside, he's actually still got six months.

by B&T Magazine

B&T Magazine
Adobe MAXes Most Creatives In A Room Record
  • Advertising
  • Media

Adobe MAXes Most Creatives In A Room Record

B&T's journo is reporting live from the annual Adobe Summit in Vegas. Although, "reporting" is somewhat of a stretch.

Opinion

by David Hovenden

David Hovenden
Digital Women’s Network & The Australian College Of Marketing Unveil Latest Short Courses
  • Marketing

Digital Women’s Network & The Australian College Of Marketing Unveil Latest Short Courses

The Australian College of Marketing is collaborating with the Digital Women’s Network to bring new short courses aimed to provide the latest skills across all aspects of the Digital landscape, kicking off in Melbourne and Sydney in 2018. Course content will focus around various topics related to the digital marketing landscape. All courses will run […]

Man working at office desk, looking at computer and scratching head
  • Technology

Where Are Digital & Tech Skills & Salaries Headed?

The rapid pace of technological change in the digital sector is seeing demand for those with the right skill sets outstrip availability, both locally and globally. The individuals who have kept their skills up to date are being well-rewarded financially. Now, Digital + Technology Collective’s expanded annual Skills and Salary Survey will put some numbers and context […]

Disney & ESPN Unify Sales & Partnerships Teams
  • Advertising
  • Marketing
  • Media

Disney & ESPN Unify Sales & Partnerships Teams

Disney and ESPN have formed an even closer bond, announcing a new alignment of the two properties through their media sales and partnerships teams. Instead of entering through three doors, Disney ESPN Media Sales & Partnerships will give media buyers and marketers a refined, singular point of entry for Disney, ESPN Digital and Maker. Nik […]

by B&T Magazine

B&T Magazine
Sydney Start-up Muzaara Partners With Commission Factory To Turbocharge Digital Ad Spends
  • Advertising
  • Marketing

Sydney Start-up Muzaara Partners With Commission Factory To Turbocharge Digital Ad Spends

Sydney-based adtech start-up Muzaara has announced a new strategic partnership with performance marketing platform Commission Factory. Together, Muzaara and Commision Factory are providing SMEs with a secret weapon to skyrocket their online brand visibility and effectively manage and maximise their online advertising campaigns. This partnership will allow both online marketing companies and their impressive roster […]