Study: Aussie Consumers More Likely To Interact With Brands Via A Chatbot Than Any Other Channel
Strangely, Aussies would rather deal with a chatbot than a really unhelpful person in a Manilla call centre.
Strangely, Aussies would rather deal with a chatbot than a really unhelpful person in a Manilla call centre.
Do you yell, "I tire of these Christmas articles, my kingdom for a CX one"? All your Christmases have come at once here.
Financial institutions need not be a pack of tight-fisted bastards, argues this astute columnist.
Want to take your relationship with customers to new heights? Save on expensive hot-air balloon hire with this read.
This columnist is railing against the silo mentality. Although that's not to infer it has to do with corn or millet.
In this opinion piece, Alok Kulkarni (pictured below), co-founder and CEO of Australian customer service platform Cyara,...
We appreciate we were a little confused by this headline, but having read the story, we're now slightly less confused.