Why Pissed Off Customers Can Be A Brand’s Biggest Fan
Do your customers hate your guts? Don't send them faecal matter in the post says this pro, rather harness their power.
Do your customers hate your guts? Don't send them faecal matter in the post says this pro, rather harness their power.
Do you yell, "I tire of these Christmas articles, my kingdom for a CX one"? All your Christmases have come at once here.
Financial institutions need not be a pack of tight-fisted bastards, argues this astute columnist.
Want to take your relationship with customers to new heights? Save on expensive hot-air balloon hire with this read.
This columnist is railing against the silo mentality. Although that's not to infer it has to do with corn or millet.
In this opinion piece, Alok Kulkarni (pictured below), co-founder and CEO of Australian customer service platform Cyara,...