Medallia Named A Leader In Customer Feedback Management By Forrester Research

Medallia Named A Leader In Customer Feedback Management By Forrester Research
SHARE
THIS



Medallia Experience Cloud, the customer experience management platform, has been named by Forrester Research as a leader.

It has been recognised for its ability to ‘drive CX improvement from the top down and the bottom up’ among top global customer feedback management providers.

Leading global research and advisory firm Forrester Research has just released its Forrester Wave: Customer Feedback Management, Q4 2018 report.

The findings include:

Medallia received the highest scores in the current offering and strategy categories.

Medallia also scored among the highest in the global and enterprise strategy, employee experience and recognition, analysis capabilities, scalability, usability and accessibility, security and professional services offerings criteria.

In the ‘analysis’ category, Medallia received the highest scores possible for journey, speech and predictive analytics criteria

Medallia clients rave about the way the company enables a culture of CX, democratising insights by bringing the Voice of Customer to the frontlines and by incorporating the Voice of Employee.

Medallia is praised for its partnership and thought leadership by clients.

Forrester noted the introduction of new innovations such as Medallia Conversations, which allows customers to provide real-time feedback across messaging platforms and Voice of Customer Anywhere, letting companies collect feedback natively through internet-connected devices and platforms.

Medallia believes these scores, and the report’s acknowledgement of clients’ praise of Medallia’s ability to deliver experience management programs underline its position as the enterprise-grade solution in the customer feedback management market.

Medallia vice president of analyst relations Elena Hutchison said: “Medallia received the highest scores possible in 33 of the 40 criteria that Forrester evaluates.

“This outstanding recognition validates our investment in product innovation.

“We’re delighted to be recognised by Forrester as a leader in customer feedback management.”

Medallia CEO (pictured) Leslie Stretch added: “I credit the Medallia team with this outcome.

“Together they make up the most passionate thought leaders in the world in experience management.

“Our priority is to enable companies to engage their customers, consumers and employees in real-time and at scale.

“Amongst top vendors, we are the only proven enterprise-grade experience management platform.”

To view the report click here.

Latest News

Blue 449 Launches New Campaign For Chivas  “Success Is A Blend”
  • Campaigns
  • Media

Blue 449 Launches New Campaign For Chivas “Success Is A Blend”

Blue 449 has launched a new paid media campaign called Success is a Blend for Chivas Regal, the original luxury blended Scotch whisky. This through the line campaign celebrates the belief that blended is better, in life and in Scotch. Chivas’ faith in blending was instilled by founding brothers, James and John Chivas, who pioneered […]

The Australian Unveils Fourth Edition Of The Deal For Emerging Female Leaders
  • Media

The Australian Unveils Fourth Edition Of The Deal For Emerging Female Leaders

The Australian has today published its fourth annual edition of The Deal focused on emerging female leaders, in association with Chief Executive Women (CEW). The issue showcases successful women while asking some challenging questions. The Deal editor Helen Trinca said: “Women have achieved so much, even if there is more to do, and there is […]

Shake The Cage Cup Submissions Open
  • Media

Shake The Cage Cup Submissions Open

Didn't have much like on the recent Melbourne Cup? Well, why not turn your attention to the Shake The Cage Cup instead?