Social media technology specialist EchoJunction has announced a new Australian partnership with Conversocial, the world’s leading social customer service software provider.
Conversocial provides software to global customers including Google, Audi, Hertz Australia, Tesco and Marks & Spencer to name a few. This is Conversocial’s first partnership in the Australian and New Zealand marketplace. The exciting partnership marks another phase in the development of EchoJunction’s software and services offering.
Social customer service is an increasingly important space which brands and enterprises can no longer ignore. The partnership enables EchoJunction through partner Conversocial to provide customer service capabilities to its client who recognise that this is the fastest growing channel for consumer communication.
Founder and CEO of Conversocial, Joshua March commented: “Having grown so successfully in Europe and the USA, we were looking to expand our footprint into the Australian market. Partnering with a social media specialist such as EchoJunction made a lot of sense as we grow our channel eco-system in International markets. We were also attracted to the IT capability which EchoJunction brings.”
Adam Fraser, founder of EchoJunction said: “On researching the market for social customer service tools, I wanted to find an enterprise capable, scalable, cloud based and innovative solution, with proven testimonials from leading brands. I am delighted to partner with Conversocial as a best of breed specialist in the social customer service space. Listening and responding to customers via social channels is a key aspect of social strategy in 2015 and Conversocial provides an impressive platform to do this.”
Together Conversocial and EchoJunction will deliver clients the capability to fully incorporate social channels into customer service. EchoJunction will offer the sale of software licenses as well as managing complex IT integrations and associated business consulting services such as training, configuration and reporting.