BBC Storyworks Reveals A Link Between Emotions & Successful Content-led Marketing Campaigns

BBC Storyworks Reveals A Link Between Emotions & Successful Content-led Marketing Campaigns
SHARE
THIS



No emotion is a bad emotion when it comes to creating content-led marketing campaigns, according to the second instalment of BBC StoryWorks’ award-winning study ‘Science of Engagement’.

Building on the findings from the initial report published in January 2016, the focus of this latest research was to explore the connection between emotions and campaign metrics. In doing so the team have produced valuable insights that can help brands understand how best to maximise the impact of content-led marketing campaigns through engaging with various emotions.

Working alongside CrowdEmotion once again, the study applied a combination of traditional research metrics with facial coding techniques, to measure consumer engagement from an emotional perspective.

Nine BBC StoryWorks campaigns, featured on BBC.com, formed the case studies for the research. The campaigns comprised a mix of video, written and one infographic created for a range of clients from HSBC, Huawei, AIG, to Cathay Pacific, Mazda, Hainan and Dassault Systemes. Aside from analysing the emotional impact of these campaigns the research team also took into consideration the length of the content, number of social media referrals coupled with statistical techniques such as correlation analysis to identify the key drivers to each campaign’s success.

The research explored which emotions drove engagement amongst the nine campaigns. Key findings included that when you trigger serious emotions – puzzlement, fear and sadness – a deeper subconscious relationship with the brand occurs. The theory was particularly well demonstrated by ‘Emerging from the Darkness’, a video produced with Huawei featuring artist John Brambitt, who discusses how he paints without being able to see.

The content led to a 50 per cent increase in subconscious positivity towards Huawei amongst audiences who had viewed it. The research also showed that triggering serious emotions can help support campaign objectives such as ad awareness, positivity, brand image and consideration. When applied to HSBC’s ‘Going the Distance’ campaign, an article focused on the difficulty of maintaining long distance relationships, ad awareness saw a staggering 217 per cent increase.

Lighter emotions such as happiness and surprise also played a key role in consumers making purchase decisions, and in driving feelings in relation to brand image and consideration for the brand. For example, Cathay Pacific’s light-hearted video on the evolution of in-flight dining received a 57 per cent increase for both brand image and brand consideration.

The research also highlighted how effective content-led marketing campaigns on BBC.com are proving to be, with the average campaign delivering:

  • 30 per cent increase in subconscious positivity
  • 49 per cent increase in average brand image
  • 56 per cent increase in recommendation
  • 50 per cent increase in consideration

Richard Pattinson, SVP, Content, BBC Advertising and Head of BBC StoryWorks said: ‘Emotions drive people’s engagement with brands, both in their desire to be associated with those brands but also in the wish to purchase products or services. Providing a clearer understanding of which emotions should be considered can help drive the brand metrics which are critical to the success of content-led campaigns.

‘Our latest research not only offers guidance on how to best influence audiences but highlights the success BBC Advertising is having with content-led marketing campaigns on BBC.com. A number of the campaigns included in the research received industry accolades, and they also resonate with the audience for BBC.com, which celebrated a record year in 2016 attracting 98 million browsers per month.’

The key takeaways:

  • Trigger serious emotions to deepen subconscious relationships. Triggering puzzlement, fear and sadness = subconscious positivity.
  • Trigger serious emotions to meet your campaign objectives e.g. puzzlement, fear and sadness increase positivity by 35 per cent.
  • Intrigue but don’t confuse – the right level of puzzlement will drive recommendation and consideration, too much will deter audiences.
  • Don’t ignore the lighter emotions. Happiness and surprise increase desire to purchase, supporting brand image and consideration.
  • Content marketing has a powerful impact for less well known brands.
  • Clearly label your brand – it adds credibility to the content, consumers are more likely to understand and remember it, it will be more persuasive and have a positive impact on their perception of the brand.
  • Choose video because it drives bigger brand uplifts for example brand images are 5x more effective.
  • Showcasing the right emotions will drive social media referrals. 55 per cent of consumers who express happiness, puzzlement and fear are likely to share content.

Methodology:

The study involved five markets – Hong Kong, Australia, Germany, the US and Singapore – and 9,136 participants.

Please login with linkedin to comment

Fifty Shades of Grey racing

Latest News

Women In Media Profile: Danni Wright
  • Media

Women In Media Profile: Danni Wright

We'd be headlining Danni Wright's Women in Media profile the "Wright stuff" if it wasn't utterly predictable and naff.

by B&T Magazine

B&T Magazine
Industry Generates A Record $10.5m For Social Impact
  • Media

Industry Generates A Record $10.5m For Social Impact

UnLtd, the media, marketing and creative industry’s social purpose organisation has announced a total industry contribution of $10.5m to social impact in FY18. The total value of funds, services, inventory and time donated by the media, marketing and creative industry increased by 21per cent compared to the previous financial year due to a growth in […]

Posterscope Promotes Two
  • Media

Posterscope Promotes Two

Posterscope, Dentsu Aegis Network’s specialist out-of-home agency, has promoted Ryan Hedditch to the newly created position of national head of strategy and Samantha Summers to Sydney Group Business Director. In his new role, Hedditch is charged with driving the continual improvement and transformation of the Posterscope offering to clients and partners. Summers’ promotion will see her lead […]

Outbrain Accelerates Growth With APAC Promotions
  • Media

Outbrain Accelerates Growth With APAC Promotions

Native discovery platformOutbrain has announced several movements in its regional leadership team, with plans to make more new hires. This comes on the heels of two senior appointments it made in February, after closing a record year in the region with expansion into new markets. Yoav Tourel has been promoted to head of sales for […]

Clems Syd & Extra GUM Unveil YouTube Digital Stage
  • Media

Clems Syd & Extra GUM Unveil YouTube Digital Stage

YouTube EXTRA Gum has launched EXTRA Support Acts, a program created to support Australia’s up and coming musicians by transforming pre-roll ads on YouTube into a digital support stage. It has been created in partnership with Clemenger BBDO Sydney as creative lead, Universal Music Australia and BRING for talent and music strategy and content, MediaCom and YouTube. The […]

OMD Australia Tops 2018 RECMA Rankings
  • Media

OMD Australia Tops 2018 RECMA Rankings

OMD Australia has taken the top spot for Australia’s Number 1 media agency in size, according to RECMA’s 2018 ‘Overall Activity Volume Rankings’ report released last week. Additionally, the company was named first in profile classification with a dominant profile for the 3rd consecutive year, along with vitality ranking and structure ranking. Furthermore, OMD Australia was also named […]

Nine Appoints Editor For 9Honey
  • Media

Nine Appoints Editor For 9Honey

B&T's editor coincidentally spilled honey on his shirt while typing this. And by typing, we mean copy and pasting.

Y&R Sydney Scores Best&Less   
  • Advertising
  • Media

Y&R Sydney Scores Best&Less  

Y&R wins Best&Less amid rumours the clothing shop its changing name to 'Somewhat OK&Reasonably cheap'.

Women In Media Profile: Judy Sahay
  • Media

Women In Media Profile: Judy Sahay

B&T's Women in Media profiles are like a wave washing over you. Even more so if an actual wave washes over you.

by B&T Magazine

B&T Magazine
How B2B Companies Can Use Their Customer Data More Effectively (And Why They Need To)
  • Marketing
  • Opinion

How B2B Companies Can Use Their Customer Data More Effectively (And Why They Need To)

In this opinion piece, SalesPreso co-founder and CMO Joel Thomson (pictured below) explains how B2B companies can use their data more effectively and deliver a personalised customer experience that matches their B2C counterparts. From the Cambridge Analytica scandal to the EU’s recent GDPR legislation, this year has prompted individuals all over the world to consider […]

Opinion

by B&T Magazine

B&T Magazine
M&C Saatchi Launches THIS Film Studio
  • Advertising
  • Marketing
  • Media

M&C Saatchi Launches THIS Film Studio

Not one to rest on its laurels, M&C Saatchi unveils new production studio it hasn't called 'Not One To Rest On Laurels'.

Creative Agency Launches Project Management Tool ‘Hassl’
  • Advertising
  • Technology

Creative Agency Launches Project Management Tool ‘Hassl’

Yesterday at TedX Melbourne the team behind award-winning, Melbourne-based agency Your Creative launched their new tech venture Hassl, the project management platform taking on Trello and the likes. With the belief there was a better design solution to project management, the platform has been developed over the last two years in collaboration with their clients. […]

ABC Axes Tom Ballard’s Tonightly
  • Media

ABC Axes Tom Ballard’s Tonightly

It's one of the ABC's edgier, controversial shows, but Tom Ballard's proven too edgy and controversial for ABC chiefs.

Taboola Strengthens APAC Programmatic Offering With New Partnership
  • Advertising
  • Media

Taboola Strengthens APAC Programmatic Offering With New Partnership

Global discovery platform Taboola has announced a strategic partnership with Wider Planet, Korea’s largest demand-side and data management platform. The partnership builds on Taboola’s programmatic efforts in Asia-Pacific, and will bring together Korea’s largest demand platform for agencies and brands to provide access to Taboola’s global audience through premium publisher placements. The partnership means advertisers […]

The Haus Picks Up Two New Clients
  • Marketing

The Haus Picks Up Two New Clients

The Haus announces two new client wins. Admittedly, not as good as winning three, but far better than losing four.