nib Health Funds Partners Up With Smart Video Australia

nib Health Funds Partners Up With Smart Video Australia

Personalised-video specialists Smart Video Australia and health-insurer nib Health Funds (nib) have teamed up to improve the way they welcome, inform and engage new customers.

B&T Magazine
Posted by B&T Magazine

New nib customers will now receive a personalised welcome video when they join the insurer from brand ambassador, Paul ‘The Chief’ Harragon.

The cutting-edge personalised-videos are designed to improve the onboarding-experience for new customers, said nib group executive, Australian Residents Health Insurance, Rhod McKensey.

“At nib, we put customer at the heart of everything we do. As part of this we are continually looking for ways to improve the customer experience such as using new technology to speak to our customers in a way that surprises and delights them,” McKensey said.