Improve Your Mobile Marketing WIth These Five Surefire Tips
Since 1995 the world’s internet population has grown from 35 million users to 2.8 billion but even that stunning increase is dwarfed by growth in the world’s mobile phone fleet. Twenty years ago there were only 80 million mobile phones in the world – today there are 5.2 billion.
With consumers said to check their iPhones 150 times a day and with the overwhelming majority now using them at shopping carts and cash registers it’s no wonder that marketing dollars are chasing this mobile diaspora. Indeed Econsultancy, suggests there will be a 67 per cent increase in mobile marketing budgets in 2015.
The shift has happened to quickly that it’s easy to forget that for most marketers, mobility in a new concept.
In a new marketing guide titled “Mobile marketing: A Prescriptive Guide Fortified to Build Stronger Marketing” (LINK), Oracle Marketing Cloud has identified 5 key things brands need to know about Mobile Marketing:
- Market with cross-channel orchestration
- Use smart data and signals to inform your mobile communication strategy
- Create a holistic view of customer interactions
- Deliver personalised marketing experiences
- Prove the value of your mobile marketing strategy
The Guide explores each of these offering examples of the practical application of these concepts.
(1) Market with cross channel orchestration
As the ability to create a single view of the customer shifts from aspiration to reality, the opportunity to deliver genuine cross channel orchestration of campaigns is becoming easier.
According the authors of the Guide, that opportunity is not about buying a slew of individual mobile technologies to execute such as SMS, push, mobile advertising, or passbook.
In fact they argue that as with other marketing channels, the risk of creating new silos actually increases the likelihood that a brand will simply deliver fragmented experiences that frustrate customers and result in missed opportunities for marketers.
The real opportunity they say lies in “unifying mobile technologies and delivering orchestrated experiences that monitor signals from all channels (including connected devices).”
“These experiences speak to customers offering solutions based on who they are as individuals and how they’re interacting with your brand in their moments of need. By having the ability to send marketing campaigns out across channels, you can also track results that aren’t limited strictly to mobile.”
(2) Use smart data and signals to inform your mobile communication strategy
The Guide suggests that by integrating marketing technology into apps on mobile and connected devices across the Internet of Things, a new world of data driven possibilities emerges.
“By focusing on collecting these new types of smart data, marketers can sense and respond to real-time contextual information about the customer, giving them the ability to deliver relevant information in a way that was never before possible—both on the mobile device and in an orchestrated way across traditional marketing channels.”
(3) Create a holistic view of customer interactions
To deliver truly personalised experiences marketers need to understand the basics; who their customers are and what they’re buying, when they’re buying, and how they prefer to buy.
The authors argues that brands should centralise all their customer data and connect customer identities across touch points and channels.
“Today’s technology enables marketers to collect information on how individual customers are interacting with distinct channels and to analyse those interactions to glean information on what customers want.”
That information in turn should be used to deliver distinct customer journeys, which raises the important issue of segmentation.
“Segmentation is vital when it comes to establishing engagement trends. With the ability to identify the physical location of consumers, marketers can now even segment their audience by location, enabling them to connect with their audience at the right time and place. Behavioural targeting allows marketers to reach out to customer.”
(4) Deliver personalised marketing experiences
The authors note that services like SMS can be used to deliver deliver personalised messaging with content that matters to the customer and offers that are based on their needs at that moment in time to strengthen customer relationships and loyalty.
See: SMS marketing has “staggering” response rates
(5) Prove the value of your mobile strategy
The need for marketers to prove the worth their campaign strategy remains true in the world of mobile marketing.
While it is difficult to link long-term customer loyalty to any specific campaign, mobile or otherwise there are steps marketers can take to track the value of their mobile campaign, say the authors.
“Many mobile marketing platforms now have a link tracking capability which allow marketers to embed branded short URLs in their SMS messages to get deep insights into how well campaigns perform by monitoring SMS click through rates, conversions, and click recency. SMS click recency behaviour is recorded at the individual level and can be used for targeting.”
Clear goals need to be tied to business objectives from the outset and marketers should set up custom events based on KPIs, such as installs, in app purchases, or time spent on the app.
Takeaways
The authors conclude by suggesting that while mobile is a moving target a few things are very clear.
- Your website must be mobile friendly.
- You need the SMS and Push features.
- You have to have the data from both online behaviours and offline purchases.
- You need to track and use preference information to truly personalise the experience.
- You will probably be asked to quantify to justify and show ROI.
This article originally appeared on www.which-50.com
Latest News
The Mars Agency Announces Latest Findings Of Retail Media Report Card
The Mars Agency has developed a scorecard that assesses the capabilities of leading platforms across key criteria required to optimally plan, execute, and measure effective retail media programs. The scorecard aims To help brands efficiently evaluate their spending options across retail media networks in Australia (and New Zealand). With spending on retail media advertising in […]
‘It’s The Lesser Of Two Evils’ – NRL Eyes US Betting Market As Aussie Regulators Circle
US betting firms will be delighted by the circa 50,000 Americans who could soon watch the NRL on their favourite app.
A-League In Deep Discussions With New Partner To Keep Games On TV After Production Company Enters Administration
The A-League's insatiable appetite for scoring own goals continues.
TV Ratings (27/03/2024): Jungle Members At War Over Concealed Lipstick
A heated argument between two jungle members did the numbers for Ten last night, with I’m A Celeb obtaining a total national reach of 1,282,000. Fans were delighted as Candice Warner and influencer Skye Wheatley got into it over a stick of lipstick, leading Warner to dub the Instagram star “selfish.” Wheatley, best known for […]
Is The Australian Music Industry In Trouble? Inquiry Launched Following Splendour Cancellation
Earlier this week, an inquiry was launched into the challenges and opportunities currently facing the Australian live music industry in the wake of multiple festival cancellations. On 25 March 2024, the Minister for the Arts, the Hon. Tony Burke MP, asked the Committee on Communications and the Arts to inquire into and report on the […]
Liana Dubois, Leandro Perez, Aimee Buchanan & More Gather For Inaugural Compadres Leadership Event
Didn't get the invite? Perhaps you're not as important as you thought.
Cathay Captures The Unforgettable Thrill Of Cathay/HSBC Hong Kong Rugby Sevens, Via Publicis
Nobody does rugby like Hong Kong, apparently. Certainly nobody does it as badly as Australia.
Cocogun Nabs Christine Watts, Kirsty Reynolds & Shev Tan Bolstering Management & Creative Teams
Cocogun bolsters its team with new hires. Committed to purchasing a bigger sofa, too.
The Media Store’s Jacquie Alley & Sam Cousins Take The Plunge With Pro-Bono Work For Cure Cancer
B&T chats with The Media Store bosses about their great pro-bono work and sponsored swim.
Hawke’s Brewing Co. Taps Rocket Comms For PR Agency Following Competitive Pitch
We're expecting Rocket Comms productivity to crash in spectacular fashion following this win.
Spotlight On Sponsors: Patties Serves Up A Taste Of Home For Olympians & South Sydney Rabbitohs Recommit To Gambling Reform
While the Rabbitohs commits to gambling reform, B&T reckons the team should commit to a decent auto sponsor.
Google: “Inevitable” That Bad Actors Will Abuse Ads Platform As Advertiser Account Suspensions Double
Google maintains it's simply impossible for it to entirely stop bad people placing & paying for ads using its service.
Quantcast Expands APAC Sales Team With Appointment Of News Corp Account Manager
No pressure at all when you are appointed as a client success manager.
Publicis Sapient Tests Microsoft-Powered Gen AI Search Tool With Homes & Villas By Marriott Bonvoy
Given Gen AI's record for mangling stuff, B&T cannot see the problem with letting it decide your next holiday digs.
Volkswagen & DDB Group’s “Roo Badge” To Reduce Kangaroo Related Road Collisions
Watch out for RooBadge as Cannes Lions' most debated campaign this year.
Twilio Launches Unified Profiles & Agent Copilot Features To Boost Productivity & Engagement
Agent Copilot sounds like James Bond's less interesting cousin.
Reebok & Honda Among New Clients For onetwo agency
OneTwo finally lives up to its name with this double billing.
Ogilvy Report: Throw Out The Social Strategy Rule Book, The Rules Of The Past No Longer Apply
B&T was puzzled that all 'influencers' aren't, effectively, 'virtual', but here we are.
WhiteGREY & AKQA Merge In Australia, Lee Simpson Departs
Fortunately, the combined agencies aren't opting for a trite portmanteau for the new name.
Splendour In The Grass 2024 Music Festival Cancelled!
Music fans all over the country reportedly relieved they can pack away their rain coats and gumboots for another year.
TV Ratings (26/03/2024): “Fairy Bread, F***ing Disgusting”: Gordon Ramsay Slams Aussie Food In Food Stars Launch
Ramsay not one for mincing his words, even when it comes to minced meat pies.
Paramount+ International Boss Doubles Down On Aussie Content, Says Ad-Tier will Grow Audiences And Revenue
Good news as Paramount will not be binning I’m A Celebrity for re-runs of Frasier.
Brent Smart: Telstra Pushing For 50-50 Brand-Performance Split But Warns Numbers ‘Won’t Look Great’ Initially
The old brand vs performance debate continues. But here, Brent is firmly sitting on the fence.
Crowded House, Tones And I & Dom Dolla Win Big At The Shure Rolling Stone Music Awards
B&T staffer reports back with humdinger of a hangover & feeling seriously uncool after mixing with music types.
Opinion: Dyslexia “A Hidden Gem” For Brands & Agencies
Dyslexics offer underappreciated benefits in the corporate field, according to this op-ed.
David Jones Taps Criteo To Power Online Retail Media Arm
Want to see ads for things you probably can't afford? David Jones has got you covered with new retail media play.
oOh!media Sets Up Team To Target Business Audiences Across Airports & Offices
oOh! wants brands to harass you every minute of your next business trip.
QMS Launches Australian First DOOH & TV Partnership With Samba TV
Samba TV, of course, is not a channel dedicated to dancing. Much to our dismany.
Slew Of New Hires At Amplify
Four new faces join the Amplify offices. Team say desk scarcity becoming "acute".
Adobe Announces Content Authenticity Initiative Expansions To Counter Deep Fakes
Try as they might to enlighten them, we suspect Trump supporters will continue to watch and believe Fox News.
The PR Group Appoints TechCrunch Senior Reporter Catherine Shu As Director Of Content & Media
Catherine Shu makes the bold leap from journalism to PR. Says inevitable pay bump was "unrelated".
HERO Nabs Ebony Santin From AMPR
Rumours Santin cleared out the stationery cupboard before departing are as yet unconfirmed.
Karena Noble Checks Out Of EVT Hotels & Resorts To Launch Comms Consultancy
Noble still managed to squeezed in a continental breakfast before departing.
Canva Acquires Design Platform Affinity To Bring Professional Design Tools To Every Organisation
Canva & Adobe face off continues. We're not picking sides but keenly aware that Canva's office is next door to ours.
“Lean On Our Team To Help You Find An Audience”: Why Understanding Audience Engagement Is Essential In Journalism
Engaging the audience is critical to journos, apparently. We'd thought self-loathing & alcoholism were key.
Adobe Summit: Major Gen AI Developments, Data Concessions & Partnerships
What happens in Vegas stays there. Unless it's the Adobe Summit and then you get to read about in B&T.