Aussies Want More Flexible Delivery Hours, But Don’t Want To Pay For It

Shot of a cheerful delivery man handing over a package to a customer and letting them sign on a digital tablet inside a building
B&T Magazine
By B&T Magazine



A survey has revealed that Australians want to receive deliveries around the clock, including weekends.

The survey,  conducted by CouriersPlease, showed that four in five Australians want after-hours and weekend parcel delivery, while 73 per cent want three-hour and same-day delivery to be made available.

However, 47 per cent would not pay more for these premium services.

Some 28 per cent would pay up to $5, and 18 per cent would accept between $5-10. Only seven per cent would pay $10 or more for the service.

While 91 per cent of 19-29 year-olds expressed interest in the extra services, and 89 per cent wanted three-hour and same-day delivery. 75 per cent would be willing to pay, and of them, 30 per cent would pay $5-10.

Over-60s were less interested, with 65 per cent stating a need for after-hours and weekend delivery. 57 per cent wanted three-hour and same-day delivery, but 70 per cent would not be willing to pay $10 or more.

CP spokesperson Jessica Ip said: “With the rise of on-demand providers such as Uber, Dliveroo and Netflix, Aussies have grown accustomed to having products and services at the ready – at a time convenient for them. It has become the norm to expect fast turnaround, with the demand also expanding to the e-commerce industry and parcel deliveries.

“Consumers are looking for ways to make their lives easier by having flexibility to receive their parcels in timeframe they want. For consumers looking to collect parcels after-hours or on weekends, we’re pleased to be able to provide them with our network of POPPoints, where customers can claim their parcels in any of our POPStation lockers or POPShop locations at no charge at a time that works best for them.”

Of the consumers who expressed interest in three-hour or same-day delivery, 55 per cent prioritised certainty that the parcel would arrive at the desired time, while 45 per cent said that the speed at which the parcel would arrive was of greater importance.

 




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