12 February, 2018

CX Planner

- CX Planning Director - World class team - Thought leadership

A stand out CX Planning role – globally. A rare, newly created opportunity to be a defining voice in contemporary strategic thinking and work on one of Australia’s leading brands. Working in a collaborative team of multi-disciplinary planners, this role will lead customer experience strategy and behavioural thinking that is distinct, relevant and hard to ignore.

As CX Planning Director, you’ll work closely with senior clients, embedding strong and enduring relationships, and inspiring trust and confidence through your strategic delivery. You’ll directly manage a robust team of planners and analysts, nurturing them and fostering a culture of curiosity and collaboration. You will collaborate closely with your broader planning team across brand and media disciplines as well as senior internal stakeholders across management, account service and creative departments. This agency seeks a true “thought leader” in the CX space. Someone who is at the forefront of digital communication who can provide a bridge between the brand platform and the engagement experience by customers. You are a data-driven marketer, able to uncover insights from a range of data sources and help the agency create ideas in a data laden and technology rich environment. Your background should showcase a deep knowledge across data based communication, ideally across a large corporate account. You can initiate, run and interpret primary and secondary research and develop insights that will form the basis of communication strategies and creative briefs.

Your background must demonstrate strategic expertise at a senior level and ability to thrive within a creatively demanding environment. You are passionate about creating outstanding and responsive work, supported by sound data truths across the customer journey including digital, social, content and programmatic channels.

This role is a stand out opportunity that will place you on a global stage in terms of experience. Based in this Melbourne, close to transport and café’s – a career-defining chance to join a world-class team. Financial services category experience will be highly regarded.

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For further information

Louise or Fiona
03 9863 7442