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Many small business managers and quite a few marketers worry about the amount of money they allot to marketing. A very reasonable concern of course, particularly in these tough times.
So, when setting budgets for the forthcoming period, what do most people do? "How much did we spend last year and should next year be more or less?"
We all know that's less than ideal, but often it just seems too hard to start with a blank sheet of paper, set our marketing objectives, plan ways to achieve those objectives, catalogue the marketing initiatives required, then cost them. Hey presto, a budget. And of course, it does happen this way in many businesses, but there can be niggling doubts. Is it too much? Too little? This is when we may be tempted to ask, "Well what proportion of my total revenues am I putting into marketing, and how does that compare with other similar businesses, particularly my competitors?"
The idea of marketing spend benchmarks is seductive. It would be reassuring to know that others are coming to the same conclusions as we are. But very little examination reveals that while it may seem reassuring, it is a flawed method of comparison and may be downright dangerous.
Consider benchmarking, if we could, against our competitors. It is very likely our competitors will not have the same market share as we have, so right there we can see it would be risky to use such a benchmark. If you are the clear market leader and your main competitor is trying hard to take some of your share, he may decide to live with reduced margins to allow him to put a higher proportion into advertising. To judge against his proportional expenditure could lead you to the wrong course of action for your situation. Then again, your product may be a market leader, but it's getting towards the end of the cycle, while your competitor may have a fresh, new offering. Should we both put the same proportion of revenue into marketing? Hardly. And so on. Your competitor may have a superior, and more efficient means of producing his product and getting it to market, meaning if he wants to he can put more into marketing, while maintaining margins and profits at healthy levels. If you spent the same proportion of your revenues you would be out the door backwards in no time.
Of course, you would quickly work this out and not take that course of action, but it's just another reason why benchmarking is seldom a worthwhile and legitimate approach.
Roger James is chairman of the Australian Marketing Institute
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