Be Warned: Angry Customers Going Berko!
Make a customer happy and they might tell their mums. Piss them off and they'll rant to 1000s courtesy of social media.
Opinion
Ben Motteram
In over 20 years of working directly with customers in the Telecommunications and IT industries and with the knowledge gleaned from a Bachelor of Business and an MBA I have come to the conclusion that there is one long term strategy that will consistently deliver sustainable, profitable growth: customer centricity.In today's hyperconnected world, customers can easily reference one another, can access more research than ever before and have a wealth of options available to them. Companies that do not truly care for their customers will not survive.I work with clients to help them grow by placing customers at the centre of everything they do. I design, implement, and operationalise customer experience solutions that drive positive business outcomes such as more engaged staff, better customer relationships, and higher profits."The only sustainable competitive advantage a company can have is derived from the provision of an exceptional customer experience."cxpert.com.auCore skills: customer experience consulting, implementation of strategy, customer acquisition, customer retention, customer loyalty, feedback programs, employee engagement.