Fewer Buzzwords, More Process

Fewer Buzzwords, More Process
SHARE
THIS



Community, Content, Conversations, Movements, Social, Curation, Story-telling. Our obsession with these buzzwords means they increasingly sneak into objectives, when in reality they are part of executing a broader strategy writes Leo Burnett’s TC Miles.

The advertising world doesn’t need another bandwagon to jump on to sell additional services to increasingly suspicious clients .

It needs expertise in how to create campaigns that might include some of these elements to meet the marketing or commercial objectives.

The best digital or social media ‘strategies’ are by-products of bigger initiatives built to solve marketing or commercial problems, be it Canon inspiring people to trade up to DSLRs or creating loyalty to 7-Eleven through Slurpee. It’s why we have channel and media specialists in house as part of the process, not external to it.

As it is the pursuit and implementation of intra-channel strategies as an after-thought are fraught with difficulty, especially when the dreaded phrase ‘best-practice’ is rolled out. It means trying to emulate an award winner without focusing on your marketing challenge or opportunity.

So let’s talk process.

Think generalists, not specialists.

Campaigns are their own eco-system that is a combination of creating demand and/or fulfilling demand. They have to be planned in their entirety. This should be the responsibility of a single agency. Begin with external specialists (digital, social etc.) and you have already pre-determined the output.

Problem Definition

Think beyond the objective to define the problem you’re trying to solve. Which audience is key to your business objective, what do we want them to do and what’s stopping them? We always treat this as a collaborative process to ensure consensus.

Purpose

Why is someone going to want to give you any attention at all? Why is your brand useful? If you’re already trying to sell a social strategy here, you’re probably thinking it’s something like ‘to spread a bit joy’ and you’re already thinking pictures of kittens. Easy tiger.

Strategy

Don’t ask for social ideas or a movement. Solve the output in the strategy before creative. Think how the strategy solves the problem. Map the journey we have to move people through to achieve our objective. Do we need to educate or inspire, if so is that a role for content? Do we want people to find out more information? If it’s high involvement, maybe a phone number does the job…. This is the channel you execute the idea in.

Idea & Touchpoints

Evaluate the idea around its ability to solve the problem, match your purpose and its ability to be executed in the specified channels.

Touchpoint Tracking

You know how your idea is supposed to work. Measure and track to optimise. If there are gaps, then maybe, just maybe you need a specific channel strategy.

In summary, if you’re wrestling with how to build a content strategy, embed story-telling, or create a community, relax. Resist the buzzwords. Just go back to the problem and define your channels with the strategy. Execute accordingly.

Latest News

Domino’s Names New CMO For Australia & NZ
  • Marketing

Domino’s Names New CMO For Australia & NZ

It's been absent from the B&T newsletter for a little while, but the classic stock handshake image is back, people!

by B&T Magazine

B&T Magazine
Starts At 60 Makes Two Executive Appointments
  • Media

Starts At 60 Makes Two Executive Appointments

Mature-age media platform Starts at 60 has welcomed two new leaders to its executive team as it looks to scale up and broaden its commercialisation. Amena Reza (pictured above, right) moves into the role of chief operating officer. She was formerly the managing director of ML Design, and is a chartered accountant and a non-executive […]

HubSpot Creates ‘Marketing Hub Starter’ For Small Businesses
  • Marketing
  • Technology

HubSpot Creates ‘Marketing Hub Starter’ For Small Businesses

Marketing software player HubSpot has launched Marketing Hub Starter, a new software offering that aims to give growing teams the tools they need to start marketing right. This new tier of HubSpot’s platform is designed with small businesses in mind, consolidating the capabilities of existing disparate marketing tools into one platform and offering an affordable […]

Market Research Industry Cracks Down On Shonky Behaviour With New Digital Platform
  • Marketing

Market Research Industry Cracks Down On Shonky Behaviour With New Digital Platform

The Association of Market and Social Research Organisations (AMSRO) has launched a digital platform to highlight fake or illegitimate research activities to the public. ‘Phish of the Day’ enables AMSRO members, as well as the general public, to report any scams or non-genuine market and social research activities to the association. These might include telemarketing […]

Pooled Energy Appoints Magnum & Co And The Wired Agency
  • Advertising
  • Marketing

Pooled Energy Appoints Magnum & Co And The Wired Agency

Swimming pool electricity retailer Pooled Energy has appointed Magnum & Co and sister agency The Wired Agency to its roster, following a competitive pitch. Magnum & Co will handle Pooled Energy’s social media and PR, while The Wired Agency has been appointed to manage the company’s search and display advertising. Both agencies will collaborate with […]

Masculinity Roasted In Clever New Ad
  • Advertising
  • Campaigns

Masculinity Roasted In Clever New Ad

Think masculinity means drinking a case without chundering? Well, rediscover it (& possibly yourself) with this top ad.

by B&T Magazine

B&T Magazine
WPP AUNZ Partners With Career Trackers Indigenous Internship Program
  • Advertising

WPP AUNZ Partners With Career Trackers Indigenous Internship Program

Advertising and marketing network WPP AUNZ has joined the Career Trackers Indigenous Internship Program as part of its commitment to a diverse workforce, and the creation of opportunities that inspire excellence. As part of the program, WPP AUNZ has welcomed its first three interns: Abi-Leigh Dillon (WPP AUNZ), Amy Mccutcheon (MediaCom) and Jacinta Evans (Ogilvy), […]

Taboo Goes On A Hiring Spree
  • Advertising

Taboo Goes On A Hiring Spree

Taboo has gone a hiring spree. And when it comes to sprees, that's far better than a shooting one or a farting one.

M&C Saatchi Group’s 1440 Shuts Up Shop
  • Marketing

M&C Saatchi Group’s 1440 Shuts Up Shop

Sadly, M&C Saatchi's 1440 is no more. And chances of it being reborn as 1550 not looking much chop either.

by B&T Magazine

B&T Magazine
Luke Kelly Becomes A Partner At HBT
  • Advertising
  • Marketing
  • Technology

Luke Kelly Becomes A Partner At HBT

B&T's not sure what's with that twirly thing in the press photo, suffice to say a vortex to an alternate dimension?

Women In Media Profile: Alison Michalk
  • Media

Women In Media Profile: Alison Michalk

If B&T's Women in Media profiles were an animal they would be a gazelle or lioness, or even a lioness eating a gazelle.

by B&T Magazine

B&T Magazine
Grant Broadcasters Makes Several Changes To Senior Executive Team
  • Media

Grant Broadcasters Makes Several Changes To Senior Executive Team

Independent media company Grant Broadcasters has announced a number of changes to its executive ranks. Grant Cameron will move up to become non-executive chairman for the company, and Alison Cameron (pictured above) – currently the chief operating officer – will assume the CEO role. Dugald Cameron remains responsible for the family’s investment portfolio and is […]

Shopper Media Group Partners With Mist To Offer New Tech & AI-Driven Capabilities
  • Advertising
  • Media

Shopper Media Group Partners With Mist To Offer New Tech & AI-Driven Capabilities

Australian retail out-of-home (OOH) business Shopper Media Group (SMG) has announced a partnership with AI-powered wireless networks provider Mist. The partnership will see SMG offer new WiFi, analytics and location-based services across the company’s portfolio of Australian shopping centres. Mist currently provides WiFi and location services using virtual Bluetooth LE technology to businesses across all […]

Indy Agency This Is Flow Wins Cruiseco’s $5 Million Media Account
  • Advertising
  • Media

Indy Agency This Is Flow Wins Cruiseco’s $5 Million Media Account

Travel organisation Cruiseco has announced the appointment of Sydney independent agency This is Flow (TIF) to handle its $5 million media account. This is the first time Cruiseco has appointed an agency, having managed its communications internally. Cruiseco is the largest and broadest distributor of cruise products in the Southern Hemisphere. With a membership base […]

Women In Media Profile: Naomi Shepherd
  • Media

Women In Media Profile: Naomi Shepherd

Need a Monday morning pick-me-up? You could stand naked next to the office fridge or read these inspiring words.

by B&T Magazine

B&T Magazine
APN Outdoor Takes Off With Queenstown Airport Contract
  • Advertising
  • Media

APN Outdoor Takes Off With Queenstown Airport Contract

Out-of-home media business APN Outdoor has won the tender for New Zealand’s Queenstown Airport. As part of the new agreement, APN Outdoor has flagged extensive development plans for Queenstown Airport’s advertising assets. The new contract adds Queenstown Airport to APN Outdoor’s existing portfolio of Auckland and Christchurch Airports. The media company will hire a South […]